Director, Partnerships (Guest Management and Ticketing)

Who We Are:

160over90 is an award-winning global marketing agency which forges stronger human connections and creates shared moments where people feel something real. With 800 thinkers, doers, and makers across every cultural corner of the world, the agency offers a full-service, channel-agnostic approach and a deep connection to the people, places, and properties that drive the conversation of tomorrow. 160over90 works with leading brands including AB InBev, Amazon, Coca-Cola, DP World, Macy’s, Marriott International, McDonald’s, Verizon and Visa. 160over90 is part of WME Group, a global representation business comprising the world’s leading talent, intellectual property and brands.

The Role and What You’ll Do:

First and foremost, you’re serially curious; about brands, about people and the world around us.  How all of it is changing and evolving. You’re plugged into culture; Interested and inspired by the now and next. Simply put, you love to ask (and understand) why. 
You appreciate the value of others. Because we ask our leaders to inspire and nurture teams. To power the collective that gets us to bigger and better; that gets us to wow.  When in doubt, you do. Because you value courage over comfort…and because you always give a damn. About the client, the agency, the people and the work.

Intrigued?

Responsibilities:
1.    Global oversight and management
o    Overseeing the clients global guest management and communication platform for all sports partnership hospitality and events initiatives
o    Data and reporting around live events status and tracking of ticket inventory usage across the full portfolio working closely with the clients commercial working groups
o    Day to day agency to client lead on all guest communication workstreams
2.    Platform management
o    Ensuring consistency in all communications and outputs from the centralised guest management platform
o    Working with the agencies creative and copy writers on associated assets including welcome brochures, save the dates and invitations
3.    Team management
o    Overseeing a team of regional guest comms representatives across different time zones and agency offices
o    Ensuring teams are adhering to agreed guest communication timelines and cadence as agreed with the client
4.    Performance Monitoring & Reporting:
o    Develop KPIs and performance metrics to evaluate the success of the clients guest hospitality program
o    Prepare regular reports for senior management on the impact and ROI of sponsorship and partnership activities working in conjunction with the clients commercial working groups
o    Use data-driven insights to refine strategies and optimize future initiatives
 

You Have These: 
•  10+ years of experience in the high end hospitality sector preferably within the sports industry
•  Solid and demonstrable experience in overseeing digital guest management platforms and tools. Twenty20 preferable
•  Proven track record of successfully managing global guest communications and ticketing programs
•  Excellent communication, negotiation, and relationship-building skills
•  Ability to think strategically and execute tactically
•  Ability to travel internationally as required

We’d Love If You Also Have These: 
•    Strategic thinking and analytical skills.
•    Strong project management and organizational abilities
•    Exceptional written and verbal communication skills
•    Ability to work independently and as part of a team
•    Proficiency in Microsoft Office Suite and relevant marketing tools

How we work: 
WME Group is at the center of sports, media, entertainment, and fashion and is a largely relationship-based business. To foster an environment of collaboration, develop our future talent, and build on relationships across leadership, peers, and teams, we work from the office 4 days per week. We see immeasurable value internally and throughout the core of the businesses we support. 

Don’t meet every single requirement? We are dedicated to building a diverse, inclusive, authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. 
 
Follow our story at 160over90.com and on Instagram and LinkedIn.

160/90 is proud to be an equal opportunity employer that encourages applications from qualified, eligible candidates from all backgrounds and life experiences regardless of race, gender identity, disability, age, sexual orientation, religion, or belief.