Director - Sales Engineering

Responsibilities

• Technical Consultation: Provide pre-sales technical assistance and product education to customers. Understand and anticipate customer needs and recommend appropriate solutions.
• Sales Support: Collaborate with the sales team to develop proposals, presentations, and sales strategies. Assist in the preparation of cost estimates and technical responses to RFPs and RFQs.
• Product Demonstrations: Conduct product demonstrations and proof-of-concept trials to showcase the capabilities and benefits of the company's products.
• Customer Relationship Management: Build and maintain strong relationships with key customers and stakeholders. Act as a trusted advisor to customers, providing ongoing technical support and guidance.
• Market Analysis: Stay abreast of industry trends, competitive landscape, and emerging technologies. Provide insights and feedback to the product development team to inform future product enhancements.
• Training and Development: Conduct training sessions for customers and internal sales team members to ensure a thorough understanding of the company's products and solutions.
• Documentation: Create and maintain detailed documentation of customer interactions, technical solutions, and sales processes. Ensure accurate and timely reporting of sales activities and results.

Skills

• Technical Skills: Proficiency in relevant technical disciplines, including B2B SaaS, cloud computing, or Financial (Banking & Payments) software & applications. Ability to quickly grasp new technologies and concepts.
• Sales Acumen: Strong understanding of sales processes and methodologies. Proven track record of achieving sales targets and driving revenue growth.
• Communication Skills: Excellent verbal and written communication skills. Ability to effectively communicate complex technical concepts to both technical and non-technical audiences.
• Problem-Solving: Strong analytical and problem-solving skills. Ability to think strategically and creatively to develop innovative solutions to customer challenges.
• Interpersonal Skills: Ability to build and maintain strong relationships with customers, colleagues, and partners. Strong team player with a collaborative mindset.
• Knowledge of industry-specific regulations and standards.
• Experience in a start-up or fast-paced, dynamic environment.
• Technology: Proficient in using CRM software, sales tools, and Microsoft Office Suite.

Experience and Qualifications

• 10+ years of experience in a technical sales or sales engineering role, preferably in the software, technology, or financial services sectors.
• Bachelor’s degree in Engineering, Computer Science, or a related field. Advanced degrees or certifications in relevant areas are a plus.
• Strong technical acumen – enjoys building & giving demos and whiteboarding solutions
• Ability to build trusted advisor status with prospects and clients
• Adaptable and able to thrive in a fast-paced environment.
• Customer-centric with a focus on delivering exceptional service.