Discovery Developer – ServiceNow SPM

We are

At Synechron, we believe in the power of digital to transform businesses for the better. Our global consulting firm combines creativity and innovative technology to deliver industry-leading digital solutions. Synechron’s progressive technologies and optimization strategies span end-to-end Artificial Intelligence, Consulting, Digital, Cloud & DevOps, Data, and Software Engineering, servicing an array of noteworthy financial services and technology firms. Through research and development initiatives in our FinLabs we develop solutions for modernization, from Artificial Intelligence and Blockchain to Data Science models, Digital Underwriting, mobile-first applications and more. Over the last 20+ years, our company has been honored with multiple employer awards, recognizing our commitment to our talented teams. With top clients to boast about, Synechron has a global workforce of 14,500+, and has 58 offices in 21 countries within key global markets.

Our challenge

We are seeking a dedicated Discovery Developer specialized in ServiceNow SPM to join our team. The ideal candidate will have experience in researching, developing, and maintaining Discovery patterns within ServiceNow, focusing on streamlining service management and portfolio activities. This role requires expertise in pattern development, incident resolution, and working with diverse environments including Windows, Linux, and cloud platforms such as GCP and Azure.

Additional Information*

The base salary for this position will vary based on geography and other factors. In accordance with law, the base salary for this role if filled within Charlotte, NC is $110k - $120k/year & benefits (see below).

The Role

Responsibilities:

• Research, troubleshoot, and resolve issues related to ServiceNow Discovery patterns within the SPM scope.
• Develop, update, and optimize Discovery patterns to support ServiceNow Service Portfolio Management activities.
• Handle incidents related to Discovery workflows, ensuring timely resolution.
• Collaborate with cross-functional teams to ensure accurate Service Mapping and Discovery processes.
• Maintain detailed documentation of discovery patterns, procedures, and solutions.
• Stay updated with best practices and new features related to ServiceNow Discovery and SPM.
• Implement pattern improvements to enhance data accuracy and discovery efficiency.

Requirements:

• Proven experience in ServiceNow Discovery Pattern Development, specifically within SPM contexts.
• Strong OS expertise in Windows and Linux environments.
• Proficiency in Regular Expressions (Regex) for pattern matching and data extraction.
• Knowledge of Cloud Concepts, including GCP and Azure.
• Active ServiceNow CSA (Certified System Administrator) and CAD (Certified Application Developer) certifications.
• Excellent analytical, problem-solving, and troubleshooting skills.
• Effective communication skills to collaborate with technical and non-technical teams.

Preferred, but not required:

• Experience with ServiceNow Service Mapping and Service Portfolio Management.
• Familiarity with scripting languages (JavaScript, PowerShell, Bash).
• Exposure to hybrid cloud environments and integrations.
• Prior experience working within an IT service management (ITSM) or ITIL framework.

We offer:

• A highly competitive compensation and benefits package.
• A multinational organization with 58 offices in 21 countries and the possibility to work abroad.
• 10 days of paid annual leave (plus sick leave and national holidays).
• Maternity & paternity leave plans.
• A comprehensive insurance plan including medical, dental, vision, life insurance, and long-/short-term disability (plans vary by region).
• Retirement savings plans.
• A higher education certification policy.
• Commuter benefits (varies by region).
• Extensive training opportunities, focused on skills, substantive knowledge, and personal development.
• On-demand Udemy for Business for all Synechron employees with free access to more than 5000 curated courses.
• Coaching opportunities with experienced colleagues from our Financial Innovation Labs (FinLabs) and Center of Excellences (CoE) groups.
• Cutting edge projects at the world’s leading tier-one banks, financial institutions and insurance firms.
• A flat and approachable organization.
• A truly diverse, fun-loving, and global work culture.

S​YNECHRON’S DIVERSITY & INCLUSION STATEMENT

Diversity & Inclusion are fundamental to our culture, and Synechron is proud to be an equal opportunity workplace and is an affirmative action employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We strongly believe that a diverse workforce helps build stronger, successful businesses as a global company. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We empower our global workforce by offering flexible workplace arrangements, mentoring, internal mobility, learning and development programs, and more.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.

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