Job Description
The E-Commerce Security Expert will be responsible for enforcing intellectual property rights, investigating counterfeit items, and managing online reporting systems. Key duties include monitoring and enforcing policies for unauthorized resellers and Minimum Advertised Price (MAP) across third-party platforms. The role also involves data analysis, sales support for 3P resellers, and identifying operational improvements to protect brand interests. Candidates should possess strong interpersonal skills, be detail-oriented, and adaptable to the fast-paced e-commerce environment.
Good To Have:
- Previous knowledge of trademarks or intellectual property
- 4+ year of ecommerce platform management
Must Have:
- Enforce intellectual property infringements, including counterfeit, copyright, trademark, and patent infringement.
- Develop analytical and real-world insights to identify suspected counterfeit items.
- Support in executing long- and short-term department objectives related to online investigations.
- Maintain an online reporting system and database for grey market activity and counterfeit investigations.
- Monitor and own start-to-end process for investigating unauthorized resellers of RAM Mounts products.
- Enforce Minimum Advertised Price (MAP) policies across all 3rd party platforms.
- Assist in monthly data aggregation of distributor sell-through reports.
- Own start-to-end process for communicating and enforcing RAM's Do Not Sell List.
- Review, audit and approve associated Authorized Partner Policy documents.
- Follow through with weekly cadence reports to distribution partners.
- Compiling and writing reports of findings (counterfeit reporting, test buys, etc.).
- Manage 3P reseller book of business.
- Finding new and innovative ways to better protect brand interests.
- Identify and develop internal process improvements to enhance individual and team throughput.
Perks:
- Competitive basic salary
- The opportunity to join a growing team
Description
- Enforce intellectual property infringements, which will include types of counterfeit, copyright, trademark, and patent infringement
- Develop analytical and real-world insights aimed at finding suspected counterfeit items and deciding whether it is a counterfeit
- Support in executing both long- and short-term department objectives as it relates to online investigations
- Maintain an online reporting system and database to include grey market activity and counterfeit investigations
Policy Enforcement
- Monitor and own start-to-end process for investigating unauthorized resellers of RAM Mounts products across all 3rd party platforms
- Enforce Minimum Advertised Price (MAP) policies across all 3rd party platforms
- Assist in monthly data aggregation of distributor sell-through reports
- Own start-to-end process for communicating and enforcing RAM's Do Not Sell List
- Review, audit and approve associated Authorized Partner Policy documents
- Follow through with weekly cadence reports to distribution partners
Data Analysis and Reporting
- Compiling and writing reports of findings (counterfeit reporting, test buys, etc.)
Sales Support
- Manage 3P reseller book of business
Operations Support
- Finding new and innovative ways to better protect brand interests
- Identify and develop internal process improvements to improve individual and team throughput
Requirements
- Bachelor's Degree (or equivalent work experience) preferred
- Previous knowledge of trademarks or intellectual property not required, but preferred
- 4+ year of ecommerce platform management a plus
Interpersonal Skills
- Team player with no ego, willing to roll up their sleeves where no task is too large or small
- High degree of curiosity, self-initiative, attention to detail, competency and motivation to find answers
- Skilled in logic and able to solve complex puzzles
- Comfort with the learning curve/constant change that comes with operating in the fast-moving, ever-changing world of ecommerce
- Able to wear many hats and can easily shift perspective; ability to easily and independently conform to shifting priorities, demands and timelines
- Ability to work on several projects simultaneously with demonstrated ability to prioritize tasks independently, agility in decision making, and able to produce accurate end-results in line with the bigger picture
- Demonstrated experience as an effective team member with integrity, maturity, and reliability; experience working in a team-oriented, collaborative environment is essential
- Responds well to questions and leadership direction
- Excellent verbal and written communication skills
Benefits
- Competitive basic salary
- The opportunity to join a growing team
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