e-Sales Agent

1 Month ago • All levels • Sales • $48,000 PA - $70,000 PA

Job Summary

Job Description

The eSales Agent is responsible for engaging with customers interested in purchasing new and/or pre-owned vehicles. Their goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, creating a positive first impression. They deliver a premium customer experience by responding promptly, professionally, accurately, and courteously. This role utilizes lead management tools and CRM software, requiring understanding of dealership products, services, inventory, finance, and incentive programs. Continuous training is provided in customer service, sales tactics, overcoming objections, and relationship building. This position reports to the Traffic Manager or Sales Manager. Compensation is tied to appointment and sales performance.

Must have:

Engage with customers interested in buying vehicles.
Generate sales appointments and drive customers to dealership.
Handle internet inquiries and phone calls efficiently.
Provide premium customer experience.
Use lead management tools and CRM software.
Understand products, services, and incentive programs.

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Job Details

Company Description

Lute Riley Honda is one of the fastest growing brands within the automotive industry. We are building a business based on doing things the right way. From the way we treat our guests, take pride in our work and share opportunities for our employees to grow as we grow. We are proud of what we're doing here and would love to tell you about our opportunities!

The eSales Agent is responsible for engaging with customers who are contacting the dealership with the interest of purchasing a new and/or pre-owned vehicle. Their ultimate goal is to generate sales appointments and drive customers to the dealership. The agent will handle internet inquiries and phone calls, establishing contact and a great first impression with our customers. The eSales Agent’s responsibility is to deliver a premium customer experience by responding to inquiries in a prompt, professional, accurate and courteous manner.

This highly accountable position uses lead management tools and CRM software to manage the initial guest engagement process. This position will be trained to understand all products and services offered at the dealership, along with current inventory, finance and incentive programs. The agent will receive continuous training in exceptional customer service, sales tactics, overcoming objections, and developing customer relationships.

The eSales Agent will report to the Traffic Manager, if applicable, or Sales Manager. Compensation is tied to appointment and sales performance.

Annual Range of Pay $48k-70K