Job Description
The eCommerce Compliance Manager will oversee ecommerce compliance efforts, focusing on Korean marketplaces. This role involves managing product listings, auditing product catalogs, monitoring banned keywords, and addressing seller account issues. Responsibilities include staying updated on platform policies, reviewing content, and communicating issues with the seller team. The ideal candidate will have experience with Korean marketplaces, particularly writing plans of action and responding to performance notifications. They will need to be able to organize and manage multiple tasks simultaneously, pay precise attention to detail, and communicate effectively. The role requires a strong commitment to ethics and an eagerness to learn, with preferred experience in compliance enforcement.
Good To Have:
- Familiarity with Korea marketplaces
- Experience with compliance enforcement
- Strong writing and editing skills
- Experience in a high-stakes business environment
Must Have:
- 4+ years’ experience in Korean marketplaces
- Experience writing plans of action
- Bachelor’s degree
- Ability to manage multiple tasks
- Attention to detail
- Excellent communication skills
- Strong judgment
Job Description:
Job Information
The eCommerce Compliance Manager is a dynamic, people oriented, highly analytical person to oversee ecommerce compliance efforts. This role will work on the account health team to manage Pattern’s compliance with various ecommerce platforms’ policies. This role also proactively reviews product listing content and works with the selling teams to ensure marketplace policy compliant listings.
Essential Duties and Responsibilities
- Coupang, Gmarket, Naver and other Korea marketplaces policy expertise with a focus on new and changing policies.
- Manage product listings through reviews of new content
- Product catalog auditing to ensure compliance with ecommerce platform policies
- Monitor and update banned keywords and products from ecommerce marketplaces
- Monitor notices from ecommerce platform compliance departments
- Determine best ways to respond to seller account issues
- Proactively troubleshoot potential issues
- Communicate issues with the seller team
Qualifications
- 4+ years’ experience within Korea marketplaces
- Experience with Health specifically writing plans of action and responding to performance notifications
- Bachelor’s degree
- Ability to organize and manage multiple tasks simultaneously
- Precise attention to detail
- Excellent verbal and written communication skills
- Strong judgement and commitment to ethics
- An eagerness to learn
Preferred:
- Familiarity with Korea marketplaces or ecommerce landscape
- Japan marketplaces: Amazon, Rakuten will be PLUS
- Experience with compliance enforcement
- Strong writing and editing skills
- Previous experience working in a high-stakes business environment
What is Pattern about?
At Pattern, we are
- Data Fanatics: Our edge is always found in the data
- Partner Obsessed: We put our partners first
- Team of Doers: We have a bias for action
- Game Changers: We encourage innovation
Pattern is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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