Email Marketing Operations Executive

Job Role - Email Marketing Operations Executive

About Springer Nature Group

Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 181 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

About the Role

Springer Nature is seeking a highly motivated Email Marketing Operations Executive to join our Email Marketing Operations team. This role is crucial in supporting and enhancing our customer-centric email marketing strategy by leveraging advanced marketing automation techniques and providing consultation to guide stakeholders on email best practices. As a key team member, you’ll help deliver high-quality email campaigns that engage global audiences and drive business results.

Key Responsibilities

• Strategic Support: Assist in shaping and executing sophisticated email marketing strategies that are customer-centric and aligned with business goals.

• Campaign Execution & Optimization: Support the execution, scalability and ongoing refinement of our email campaigns and automated customer journeys.

• Cross-Functional Collaboration: Work closely with planning, creative, and technical teams to ensure seamless execution of campaigns.

• Technical Expertise: Troubleshoot complex issues and contribute technical insight to improve campaign effectiveness and workflows.

• Quality Assurance: Ensure all campaigns follow best practices for deliverability, accessibility, GDPR compliance, and industry standards, as well as follow our corporate design.

• Analytics & Reporting: Monitor, analyse, and report on campaign performance to guide improvements and demonstrate ROI.

• Innovation: Keep up with trends and tools in digital and email marketing to maintain a competitive and forward-thinking approach.

Required Experience & Skills

• Education: Bachelor’s or Master’s degree, preferably in marketing, technical or a related field.

• Experience: 1–2 years of experience in marketing or operations, ideally in a digital or email-focused role.

• Communication: Strong verbal and written communication skills with the ability to explain technical concepts clearly.

• Platforms: Experience with customer engagement platforms; familiarity with HubSpot or Braze is highly desirable.

• Analytics: Strong analytical mindset with a keen eye for detail and a data-driven approach to solving problems.

• Technical Skills: Basic understanding of template languages like Liquid, HTML and CSS is a plus, especially for troubleshooting and email editing.

• Best Practices: Solid knowledge of email marketing fundamentals, including segmentation, personalisation, statistically significant A/B testing, accessibility, and compliance with GDPR and other regulations.

Eligibility

In accordance with our internal career movement guidance, 12 months in current role is a requirement before applying to a new role

What we offer

The global setup of the team and the organization, our complex system and environment and its variety are giving a chance to further develop yourself while working with team members around the globe, and international stakeholders.

At Springer Nature, we value the diversity of our teams and work to build an inclusive culture, where people are treated fairly and can bring their differences to work and thrive. We empower our colleagues and value their diverse perspectives as we strive to attract, nurture and develop the very best talent. Springer Nature was awarded Diversity Team of the Year at the 2022 British Diversity Awards. Find out more about our DEI work here https://group.springernature.com/gp/group/taking-responsibility/diversity-equity-inclusion If you have any access needs related to disability, neurodivergence or a chronic condition, please contact us so we can make all necessary accommodation. For more information about career opportunities in Springer Nature please visit https://springernature.wd3.myworkdayjobs.com/SpringerNatureCareers

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