Facilities Senior Specialist

2 Months ago • 5 Years +

Facility Management

Job Description

Nubank is seeking a Facilities Senior Specialist responsible for the maintenance and operations of their Mexico and Colombia sites. This role involves leading facilities management providers, ensuring contract execution for services like maintenance, cleaning, catering, and travel. The specialist will ensure consistent process execution, optimal functioning of building systems (HVAC, fire safety, etc.), and collaborate with project, IT, security, and safety teams. Key responsibilities include driving process improvements, cost reduction, efficiency, and ESG initiatives, developing and monitoring performance indicators (KPIs) and SLAs, and ensuring facilities meet government regulations and standards. The role also requires developing and managing annual expense budgets, evaluating technical scope in contracts, and supporting crisis management. The ideal candidate will gather feedback to improve space usability, comfort, and employee satisfaction.

Good To Have:

Portuguese language skills

Must Have:

5+ years experience in Facilities Management
Experience in workplace and facilities management
Focus on employee experience
Excellent written and verbal communication in English and Spanish
Availability to travel
Bachelor degree in Engineering, Architecture, Business, or similar
Effective Communication and stakeholder management
Analytical and problem-solving skills
Decision-making ability
Ability to lead teams and suppliers
Teamworking skills
Attention to detail and big picture thinking
Financial awareness
Customer focused service experience
Ability to solve advanced problems in complex situations
Strong background in project management and procurement

Perks:

Health and life insurance
Food card
17 days of paid vacation with 25% vacation bonus
Holiday Bonus ("Aguinaldo") of 30 days of pay per year
NuCare - Mental health and wellness assistance program
NuLanguage - Language learning program
Extended maternity and paternity leaves
Equity at Nubank

Add these skills to join the top 1% applicants for this job

team-management

communication

budget-management

About Nubank

Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital banking platforms and technology-leading companies in the world.

Today, Nubank is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany). It was founded in 2013 in Sao Paulo, by Colombian David Vélez, and cofounded by Brazilian Cristina Junqueira and American Edward Wible. For more information, visit www.nubank.com.br.

This position will be responsible for the maintenance and operations of Mexico and Colombia site

Main responsibilities

Leading facilities management provider, ensuring the execution of contracts and providers for services including maintenance , parking, cleaning, catering, travel, logistics, reception, utilities, waste management, etc.
Ensure all processes are executed in a consistent & standardized manner. Assure optimal functioning of building systems (HVAC, fire/life safety equipment, elevators, etc.)
Collaborates with function line teams (Project, IT, Security, Safety) who are responsible for different projects and programs delivery.
Identify, develop and lead initiatives to drive process improvement, cost reduction, efficiency, and ESG initiative
Develop and monitor performance indicators (KPIs) and SLA for the services provided;
Ensure that facilities meet government regulations and environmental, health and security standards
Development of annual expense budgets, in addition to budget management, with analysis and reporting.
Evaluate technical scope within contracts and proposals, control execution, monitor KPIs and SLAs, benchmark with what is generally done in the market.
Support in crisis management, contingencies and emergency plans.
Gather feedback and data to continuously improve space usability, comfort, and employee satisfaction.

Core Competencies

Effective Communication and stakeholder management skills
Analytical and problem-solving skills
Decision-making
Ability to lead and manage teams and suppliers
Teamworking
Attention to detail but also the ability to see the implications for the bigger picture
Financial awareness
Customer focused service - experience
Ability to solve advanced problems and deal with a variety of options in complex situations.
Strong background in project management and procurement processes.

Education and Experience

Bachelor degree (Engineering, Architecture, Business or other similar courses)
5+ years’ experience in Facilities Management with experience in workplace and facilities management with a focus on employee experience.
Excellent written and verbal communication skills in English and Spanish. Portuguese is a plus.
Availability to travel

Benefits