Facilities Senior Specialist

About Nubank

Nubank was founded in 2013 to free people from a bureaucratic, slow and inefficient financial system. Since then, through innovative technology and outstanding customer service, the company has been redefining people's relationships with money across Latin America. With operations in Brazil, Mexico, and Colombia, Nubank is today one of the largest digital banking platforms and technology-leading companies in the world.

Today, Nubank is a global company, with offices in São Paulo (Brazil), Mexico City (Mexico), Buenos Aires (Argentina), Bogotá (Colombia), Durham (United States), and Berlin (Germany). It was founded in 2013 in Sao Paulo, by Colombian David Vélez, and cofounded by Brazilian Cristina Junqueira and American Edward Wible. For more information, visit www.nubank.com.br.

This position will be  responsible for the maintenance and operations of Mexico and Colombia site

Main responsibilities

• Leading facilities management provider, ensuring the execution of contracts and providers for services including  maintenance , parking, cleaning, catering, travel, logistics, reception, utilities, waste management, etc.
• Ensure all processes are executed  in a consistent & standardized manner.  Assure optimal functioning of building systems (HVAC, fire/life safety equipment, elevators, etc.) 
• Collaborates with function line teams (Project, IT, Security, Safety) who are responsible for different projects and programs delivery.
• Identify, develop and lead initiatives to drive process improvement, cost reduction, efficiency, and ESG initiative
• Develop and monitor performance indicators (KPIs) and SLA for the services provided;
• Ensure that facilities meet government regulations and environmental, health and security standards
• Development of annual expense budgets, in addition to budget management, with analysis and reporting.
• Evaluate technical scope within contracts and proposals, control execution, monitor KPIs and SLAs, benchmark with what is generally done in the market. 
• Support in crisis management, contingencies and emergency plans.
• Gather feedback and data to continuously improve space usability, comfort, and employee satisfaction.

Core Competencies

• Effective Communication and stakeholder management skills
• Analytical and problem-solving skills
• Decision-making
• Ability to lead and manage teams and suppliers
• Teamworking
• Attention to detail but also the ability to see the implications for the bigger picture
• Financial awareness
• Customer focused service - experience
• Ability to solve advanced problems and deal with a variety of options in complex situations.
• Strong background in project management and procurement processes.

Education and Experience

• Bachelor degree (Engineering, Architecture, Business or other similar courses)
• 5+ years’ experience in Facilities Management with experience in workplace and facilities management with a focus on employee experience.
• Excellent written and verbal communication skills in English and Spanish. Portuguese is a plus.
• Availability to travel

Benefits

• Health and life insurance 
• Food card
• 17 days of paid vacation with 25% vacation bonus
• Holiday Bonus ("Aguinaldo") of 30 days of pay per year
• NuCare - Our mental health and wellness assistance program
• NuLanguage - Our language learning program
• Extended maternity and paternity leaves 
• Equity at Nubank