Field Service Eng
Job Summary
Job Description
This role involves providing technical support to distributors, service providers, and key customers, promptly identifying and resolving issues, and handling customer complaints including warranty claims. The Field Service Engineer will regularly visit customers to collect quality feedback, provide technical coaching and training, and collaborate with cross-functional teams on new product development and quality improvement. The ideal candidate will have strong technical skills in water treatment, filtration, or electrical appliances, with over 3 years of technical service experience, excellent communication, presentation skills, and a performance-oriented mindset, willing to travel.
Must have:
- Provide technical supports to distributors, service providers and key customers.
- Identify issues promptly and provide solution to resolve issues.
- Handle customer complaints and identify all warranty claims by day.
- Visit distributors and key customer regularly, collect quality and application issues.
- Provide service and technical coaching to distributors and service providers based on training schedule.
- Cooperate with cross-functional peers both proactively and reactively, and collaborate in new product development and products quality improvement.
Good to have:
- Strong technical skills in water treatment, filtration and/or electrical appliances
- Strong communication skill
- Able to conduct technical presentations
- Must have performance/profit orientation
- Must have tenacity and be willing to travel
3 skills required
Job Details
Job Description:
Essential Duties & Responsibilities:
- Provide technical supports to distributors, service providers and key customers.
- Identify issues promptly and provide solution to resolve issues.
- Handle customer complaints and identify all warranty claims by day.
- Visit distributors and key customer regularly, collect quality and application issues.
- Provide service and technical coaching to distributors and service providers based on training schedule.
- Cooperate with cross-functional peers both proactively and reactively, and collaborate in new product development and products quality improvement.
Key Qualifications:
- Have strong technical skills in water treatment, filtration and/or electrical appliances would be preferred.
- 3 years above experience in technical service
- Strong communication skill.
- Able to conduct technical presentations.
- Must have performance/profit orientation.
- Must have tenacity and be willing to travel.
Equal Opportunity Employer
Pentair is an Equal Opportunity Employer. With our expanding global presence, cross-cultural insight and competence are essential for our ongoing success. We believe that a diverse workforce contributes different perspectives and creative ideas that enable us to continue to improve every day.
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About The Company
At Pentair, we help the world sustainably move, improve, and enjoy water, life’s most essential resource. From our residential and commercial water solutions, to industrial water management and everything in between, Pentair is focused on smart, sustainable water solutions that help our planet and people thrive. Pentair had revenue in 2023 of approximately $4.1 billion, and trades under the ticker symbol PNR. With approximately 10,500 global employees serving customers in more than 150 countries, we work to help improve lives and the environment around the world.
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