Financial Representative, Services Enablement

1 Month ago • 1 Years +

Job Summary

Job Description

The Financial Representative will be responsible for managing Zscaler product enablement on the customer portal, resolving customer product enablement queries, assisting in order booking and billing, and ensuring accurate licensing. They will collaborate with various teams to support service activation, handle ticket resolution, and drive root cause analysis. The role involves supporting Partner and Customer Success teams, managing customer churns and renewals, and ensuring timely updates. The candidate is expected to have strong analytical skills and be adaptable to rotational shifts.
Must have:
  • Graduate/Postgraduate in commerce, finance, or related field.
  • 1 year of experience.
  • Good working knowledge of MS Office.
Good to have:
  • Sound Analytical Skills.
  • Open for rotational shifts.
Perks:
  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks

Job Details

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

 

Our General and Administrative teams help to support and scale our great company. Whether striving to grow our workforce, nurture an amazing culture and work environment, support our financial and legal operations, or maintain our global infrastructure, the G&A team provides a strong foundation for growth. Put your passion, drive and expertise to work with the world's cloud security leader.

We're looking for an experienced Financial Representative to join our Services Enablement (Order Processing) team. Reporting to the Senior Manager, Finance, you'll be responsible for:

  • Developing expertise in Zscaler products and managing their enablement on the customer portal, including audits and provisioning activities
  • Serving as a key contact across multiple teams to resolve customer product enablement queries and supporting seamless service activation
  • Collaborating with the Orders Management team to assist in order booking, billing, ticket handling, and updating systems like NetSuite and Salesforce
  • Ensuring accurate licensing, trial provisioning, and timely updates for customer churns and renewals
  • Driving issue resolution through root cause analysis (RCA) and supporting Partner and Customer Success teams with contract-related queries

What We're Looking For (Minimum Qualifications)

  • Graduate/Postgraduate in commerce, finance or related field with 1 year of experience
  • Good Working knowledge of MS Office

What Will Make You Stand Out (Preferred Qualifications)

  • Sound Analytical Skills
  • Open for rotational shifts

 

#LI-HG1

#LI-Hybrid

 

 

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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About The Company

Zscaler enables the world’s leading organizations to securely transform their networks and applications for a mobile and cloud first world. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, location, or network. Zscaler services are 100% cloud-delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances or hybrid solutions are unable to match. Used in more than 185 countries, Zscaler operates the world’s largest cloud security platform, protecting thousands of enterprises and government agencies from cyberattacks and data loss.



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