ABOUT OPORTUN

Oportun (Nasdaq: OPRT) is a mission-driven fintech that puts its members' financial goals within reach. With intelligent borrowing, savings, and budgeting capabilities, Oportun empowers members with the confidence to build a better financial future. Since inception, Oportun has provided more than $19.7 billion in responsible and affordable credit, saved its members more than $2.4 billion in interest and fees, and helped its members save an average of more than $1,800 annually. Oportun has been certified as a Community Development Financial Institution (CDFI) since 2009.

WORKING AT OPORTUN

Working at Oportun means enjoying a differentiated experience of being part of a team that fosters a diverse, equitable and inclusive culture where we all feel a sense of belonging and are encouraged to share our perspectives. This inclusive culture is directly connected to our organization's performance and ability to fulfill our mission of delivering affordable credit to those left out of the financial mainstream. We celebrate and nurture our inclusive culture through our employee resource groups.

POSITION OVERVIEW

The Supervisor, FIU oversees a team of FIU Know Your Customer (“KYC”) specialists and analysts, focusing on cultivating a highly skilled team to effectively reduce fraud losses. They are accountable for managing the FIU operations of their direct reports, ensuring quality assurance for all cases, and identifying areas for improvement through data analysis. By tracking team performance and utilizing data management dashboards, they provide insights to meet service level agreements. This role involves managing the KYC team Reports, identifying fraud risks, leading Quality Checks, and implementing procedural enhancements for the FIU team. Additional responsibilities may be assigned as needed.

RESPONSIBILITIES

• Lead team of FIU specialists and analysts, with an emphasis on developing a highly skilled team to effectively minimize fraud losses
• Responsible and accountable for the FIU operations of direct reports/assigned function
• Ensure quality assurance for all FIU cases, including referrals and outside agency reporting requirements
• Identify trends, patterns, and opportunities for improvement based on data analysis
• Possess the ability to track team performance using established data management dashboards and provide insights to help achieve daily, weekly and monthly service levels agreements (SLAs) and that SLAs are maintained. Review daily reports for loan application exceptions.
• Identify fraud risks to the organization through data analysis and cross functional collaboration
• Participate and provide feedback on Quality Checks (QC) and Quality Assurance (QA) for FIU KYC team, acting as a point of contact and a SME to ensure alignment to policies and procedures
• Define and implement procedures, processes and training improvements for FIU team
• Accurate and highly effective time management skills
• Support leading special projects
• Work with other lines of business with direct impact on KYC alerts
• Additional responsibilities as requested

REQUIREMENTS

• 6+ years of progressive fraud management, compliance or other security work within a financial institution, or equivalent
• combination of education and experience emphasizing fraud management
• Bilingual English/Spanish (Written and Oral) is highly preferred
• Must be able to demonstrate knowledge of KYC/AML, BSA, SAR, FACTA, and fraud and risk management strategies and
• principles
• Advanced knowledge of the fraud, dispute processes, suspicious activity investigations, and anti-money laundering
• techniques
• Ability to analyze, summarize, and communicate findings and issues drawn from facts
• Must be able to demonstrate experience utilizing fraud investigative techniques and practices
• A keen eye for detail and self-driven; a high degree of independence is necessary to succeed
• Problem-solving and analytical skills required
• Exceptional interpersonal skills
• Demonstrate a strong work ethic and professional integrity
• Excellent oral and written communication skills
• Excellent organizational skills
• Strong attention to detail in working and investigating files with emphasis on deadlines
• Ability to resolve complex issues
• Must demonstrate experience in answering customer inquiries and providing a positive exceptional customer experience
• Strong knowledge of desktop computer applications, such as Microsoft Word, PowerPoint, and Excel

#LI-REMOTE

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We are proud to be an Equal Opportunity Employer and consider all qualified applicants for employment opportunities without regard to race, age, color, religion, gender, national origin, disability, sexual orientation, veteran status or any other category protected by the laws or regulations in the locations where we operate.

California applicants can find a copy of Oportun's CCPA Notice here:  https://oportun.com/privacy/california-privacy-notice/.

We will never request personal identifiable information (bank, credit card, etc.) before you are hired. We do not charge you for pre-employment fees such as background checks, training, or equipment. If you think you have been a victim of fraud by someone posing as us, please report your experience to the FBI’s Internet Crime Complaint Center (IC3).