Forward Deployed Engineer

10 Minutes ago • 6-8 Years

Software Development & Engineering

Job Description

DevRev is building the future of work with Computer, an AI teammate designed to unify data, provide insights, and automate workflows. This Forward Deployed Engineer role involves designing, building, and deploying AI agents using the DevRev platform to solve customer problems. You will integrate systems, optimize performance, own requirements, prototype solutions, and advise customers on AI agent architecture, contributing to a human-AI collaborative future.

Good To Have:

Customer-facing experience

Must Have:

Design, build, and deploy intelligent AI agents using the DevRev platform.
Integrate AI agents with external platforms (e.g., CRMs, APIs, databases).
Optimize AI agent performance, accuracy, reliability, and scalability.
Partner with customers to understand their needs and translate them into technical specifications.
Lead live demos, build rapid proof-of-concepts, and refine solutions through customer feedback.
Define project plans, align internal teams, and ensure timely delivery of deployments.
Act as a trusted technical advisor on AI agent architecture, performance, and long-term scalability.
Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
6-8 years in software development, AI/ML engineering, or technical consulting.
Strong proficiency in Python and/or Golang.
Familiarity with large language models (LLMs), prompt engineering, and frameworks like RAG and function calling.
Hands-on experience with AWS, GCP, or Azure, and modern DevOps practices (CI/CD, containers, observability).
Comfortable integrating systems via APIs, webhooks, and event/data pipelines.

Add these skills to join the top 1% applicants for this job

saas-business-models

team-management

game-texts

alphabeta-testing

aws

azure

ci-cd

notion

python

jira

At DevRev, we’re building the future of work with Computer – your AI teammate.

Computer is not just another tool. It’s built on the belief that the future of work should be about genuine human connection and collaboration – not piling on more apps.

Computer is the best kind of teammate: it amplifies your strengths, takes repetition and frustration out of your day, and gives you more time and energy to do your best work.

How?

Easy: it’s the only platform capable of…

**Complete data unification

**Most AI products focus on either structured data (like CRM records and support tickets), or unstructured data (like documents and emails). Computer AirSync connects everything, unifying all your data sources (like Google Workspace, Jira, Notion) into one AI-ready source of truth: Computer Memory.

**Powerful search, reasoning, and action

**Once connected to all your tools and apps, Computer is embedded in your full business context. It can find and summarize, sure. Even more impressive: it offers employees insights, strategic and proactive suggestions, plus powerful agentic actions.

**Extensions for your teams and customers

**Computer doesn’t make you choose between new software and old. Its AI-native platform lets you extend existing tools with sophisticated apps and agents. So your teams – and your customers – can take action, seamlessly. These agents work alongside you: updating workflows, coordinating across teams, and syncing back to your systems.

This isn’t just software. Computer brings people back together, breaking down silos and ushering in the future of teamwork, through human-AI collaboration. Stop managing software. Stop wasting time. Start solving bigger problems, building better products, and making your customers happier.

We call this Team Intelligence. It’s why DevRev exists.

Trusted by global companies across multiple industries, DevRev is backed by Khosla Ventures and Mayfield, with $150M+ raised. We are 650+ people, across eight global offices.

DevRev’s AgentOS, purpose-built for SaaS companies, comprises three modern CRM apps for support, product, and growth teams. It connects end users, sellers, support, product people, and developers, reducing 9 business apps and converging 6 teams onto a common platform.

Unlike horizontal CRMs, DevRev takes a blank canvas approach to collaboration, AI, and analytics, enabling SaaS companies to increase product velocity and reduce customer churn. DevRev is used by thousands of companies in search of low latency analytics and customizable LLMs to thrive in this era of GenAI.

Headquartered in Palo Alto, California, DevRev has offices in seven global locations. We have raised $100 million in funding from investors like Khosla Ventures and Mayfield at a $1.1 billion valuation. We are also honored to be named on the Forbes 2024 list of America’s Best Startup Employers. Founded in October 2020 by Dheeraj Pandey, former co-founder and CEO of Nutanix, and Manoj Agarwal, former SVP of Engineering at Nutanix, DevRev continues to push the boundaries of innovation, helping thousands of companies thrive in the rapidly evolving landscape of AI-driven SaaS.

You’ll work closely with our customers, Applied AI engineers, and platform teams to design, build, and deploy AI agents that automate workflows, connect with external systems, and continuously learn from human and machine interactions. If you're passionate about real-world AI, thrive in dynamic environments, and enjoy solving complex customer challenges, we’d love to hear from you.

Team: Delta - Applied AI Engineering

What You'll Do:

Design & Deploy AI Agents: Build, configure, and launch intelligent agents using the DevRev platform to solve real customer problems.
Integrate Systems: Connect AI agents with external platforms (e.g., CRMs, APIs, databases) for seamless workflow automation.
Optimize Performance: Tune prompts, logic, and agent configurations for accuracy, reliability, and scalability.
Own Requirements: Partner with customers to deeply understand their needs and translate them into technical agent specifications.
Prototype & Iterate: Lead live demos, build rapid proof-of-concepts, and refine solutions through customer feedback.
Lead Execution: Define project plans, align internal teams, and ensure timely delivery of deployments.
Advise Customers: Act as a trusted technical advisor on AI agent architecture, performance, and long-term scalability.

What You Bring:

Background: Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
Experience: 6-8 years in software development, AI/ML engineering, or technical consulting. Customer-facing experience a plus.
Coding Skills: Strong proficiency in Python and/or Golang. Clean, maintainable code is your default.
Applied AI Knowledge: Familiarity with large language models (LLMs), prompt engineering, and frameworks like RAG and function calling.
Cloud & DevOps: Hands-on experience with AWS, GCP, or Azure, and modern DevOps practices (CI/CD, containers, observability).
System Integration: Comfortable integrating systems via APIs, webhooks, and event/data pipelines.
Data-Driven Mindset: Use A/B testing, telemetry, and metrics to guide decisions and drive improvements.
Communication: Strong written and verbal skills to articulate technical concepts to both engineers and business stakeholders.
Customer Empathy: A bias for action and a relentless focus on solving problems for customers.

Culture

The foundation of DevRev is its culture -- our commitment to those who are hungry, humble, honest, and who act with heart. Our vision is to help build the earth’s most customer-centric companies. Our mission is to leverage design, data engineering, and machine intelligence to empower engineers to embrace their customers.

That is DevRev!

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