General Manager

Our General Managers (GM) are an integral part of the team who provide an exceptional experience to each and every guest. The General Manager executes all company programs, supports the operation of the business, maintains revenue and payroll budgets, and meets budgeted productivity while keeping quality and service consistently high. It is important for the General Manager to have both a vision and the ability to maintain a culture of hospitality and positive morale, and a focus on building their team complement through regular coaching and feedback. If you thrive in an energetic, fast-paced and social atmosphere, this may be the opportunity for you!     

In this role, your responsibilities include (but are not limited to):   

• Plan, evaluate and monitor operations, merchandise, and financial areas within multiple departments to maximize sales and profitability through the efficient execution of Company programs and the maintenance of Company standards.  

• Interview, recruit, train and coach venue management, and proactively plan for succession.  

• Conduct regular meetings with Department Managers to provide feedback, set goals and evaluate performance.  

• Understand and implement appropriate disciplinary action for performance and behavioral management.  

• Manage sales, staffing and operational budgets and plans to ensure profitability.  

• Share Best Practices across departments to increase performance levels and guest satisfaction.  

• Manage the inventory and shrinkage of all departments.  

• Investigate and action the causes of staff concerns.  

• Maintain a working knowledge of all statutory regulations affecting restaurant health and safety, and ensure that any safety hazards are identified and rectified.  

• Achieve operational objectives of all Cineplex areas by preparing and completing action plans, implementing productivity and quality measures, and standards of service.  

Qualifications:   

This role may be a perfect fit for you if:    

• You have a minimum of 4 years’ experience as a manager in the restaurant or service industry with proven experience in staff supervision and field operations.  

• You demonstrate strong communication (oral & written), organization, management and leadership skills to lead a theatre team in a positive environment;  

• You have excellent problem solving and troubleshooting skills;  

• You have the ability to prioritize and manage multiple activities, attend to employees development while continuing to meet financial targets and reporting responsibilities;  

• You have a flexible schedule that includes evenings, weekends and holidays.  

Additional Information:  

As an employee, you’ll enjoy:  

• Tuition Assistance 

• Employee Assistance Program 

• Flexible Hours  

• Discounted Food and Beverages on Shift  

• Opportunities to grow  

• & more! 

Inclusion & Diversity:  

Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.   

Accessibility:  

Cineplex is committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at jobs@cineplex.com.