General Manager
Job Summary
Job Description
Rackspace is seeking a strategic and operational leader for its Saudi Arabia operations. This General Manager role involves growing the company's presence and reputation in the Kingdom by driving business development, market strategy, and delivering exceptional services to public and private sector clients. Key responsibilities include defining and executing the Saudi Arabia strategy, building brand presence, managing high-level stakeholder relationships, overseeing country operations (budget, sales, P&L, compliance), directing customer engagement, and promoting a high-performance culture. The role requires extensive experience in business leadership, people management, and navigating complex public and private sector relationships within Saudi Arabia or the wider Gulf region.
Must have:
- Strategic leadership for Saudi Arabia
- Business development and market strategy
- Stakeholder relationship management
- Country operations oversight
- 12-15 years of business leadership experience
- 10+ years of people leadership experience
- Experience in Saudi Arabia or Gulf region operations
- Fluency in Arabic and English
Good to have:
- MBA degree
- Experience in Cloud transformation
- Experience in Infrastructure, Services, AI, ML, and Data
- Experience with royal family-led projects
3 skills required
Job Details
This role is responsible for providing the strategic and operational leadership for Rackspace in Saudi Arabia. The General Manager will be responsible for growing Rackspace’s presence and reputation in the Kingdom by driving business development, brand positioning, market strategy, and the delivery of exceptional services across public and private sector customers.
We are seeking a candidate with deep regional knowledge, strong commercial acumen, and an established network across Saudi Arabia’s government ministries, private sector organisations, and state driven initiatives.
Key Responsibilities
- Define and execute Rackspace’s strategy for Saudi Arabia in alignment with overall international objectives.
- Build brand presence and grow market share through strategic marketing and business development initiatives.
- Develop and own relationships with high-level stakeholders including government entities, state led projects, and major corporate customers.
- Lead and manage cross-functional teams, ensuring alignment with strategic goals.
- Oversee country operations, including budget, sales quota, P&L, compliance, and workforce planning.
- Direct customer engagement strategies, including pre-sales, delivery, and long-term relationship management.
- Promote a high-performance culture, ensuring talent development, succession planning, and employee engagement.
- Ensure regulatory compliance and effective stakeholder communications with government authorities and external partners.
- Government & Ecosystem Engagement: Serve as a senior representative in fostering strategic relationships with government ministries, regulatory authorities, and national programs supporting the Kingdom’s Vision 2030 agenda.
Core Competencies
- Strategic agility with the ability to align departmental goals to national and regional business opportunities.
- Demonstrated ability to build commercial value and customer retention through innovative service offerings.
- A strong drive for results, with experience in delivering performance against business plans.
- Exceptional communication skills, including the ability to engage at executive and ministerial levels.
- A growth mindset and passion for developing diverse and high-performing teams.
- ·Experience navigating complex relationships in both the public and private sectors, including work on royal family-led projects.
Qualifications & Experience
- Bachelor's degree in business, marketing, or related field; MBA strongly preferred.
- 12–15 years of progressive experience in business leadership, preferably in technology or professional services.
- Minimum of 10 years of experience in people leadership.
- Experience in Cloud transformation, Infrastructure, Services, AI, ML and Data
- Proven experience leading operations in Saudi Arabia or the wider Gulf region.
- Fluency in Arabic and English.
- Well-connected in the region with a history of influencing and delivering major strategic outcomes.
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