Global Launch Manager

1 Month ago • All levels

Job Summary

Job Description

Truecaller is seeking a Global Launch Manager to revolutionize communication with AI-powered voice solutions. The role involves cutting costs per minute and time-to-market by enabling AI voice solutions for consumers and businesses. Responsibilities include launching new countries weekly, ensuring customer retention and Net Promoter Score (NPS) targets are met, and providing a single source of truth for global rollout progress. The ideal candidate will have experience in telco operator relations, CPaaS, or voice product launches, strong negotiation skills, proficiency in program management tools like Jira, data analysis skills (SQL, Sheets, BI dashboards), and experience managing remote testers. Excellent communication skills across time zones are essential.
Must have:
  • Experience in telco operator relations, CPaaS, or voice product launches
  • Proven pricing and contract negotiation skills
  • Hands-on program management toolkit (Jira, critical-path thinking)
  • Data curious: SQL / Sheets / BI dashboards
  • Experience hiring & supervising remote testers/freelancers
  • Clear communicator across time zones; fluent in business English
Good to have:
  • Familiarity with conditional call-forwarding standards (GSM, CDMA, VoLTE)
  • Background in voice-AI or multilingual QA
  • Comfortable presenting to C-suites or boards
Perks:
  • Competitive salary
  • 24 days of paid vacation per year
  • Flexible working hours
  • Pension
  • Parental leave
  • Meal allowance
  • Advanced education fund
  • First day of sick leave covered
  • Choice of computer and phone within budget
  • Hybrid workplace based on trust
  • Scandinavian balance, culture, and mindset
  • Central office location with wide range of commodities and exciting community

Job Details

Hej, Truecaller is calling you from Tel Aviv, Israel! Ready to pick up?

Our goal is to make communication smarter, safer, and more efficient, all while building trust everywhere. We're all about bringing you smart services with a big social impact, keeping you safe from fraud, harassment, scam calls, or messages, so you can focus on the conversations that matter.

  • Top 20 most downloaded apps globally, and world’s #1 caller ID and spam-blocking service for Android and iOS, with extensive AI capabilities, with more than 450 million active users per month. 
  • Founded in 2009, listed on Nasdaq OMX Stockholm and is categorized as a Large Cap. Our focus on innovation, operational excellence, sustainable growth, and collaboration has resulted in consistently high profitability and strong EBITDA margins.
  • A team of 400 people from ~35 different nationalities spread across our headquarters in Stockholm and offices in Bangalore, Mumbai, Gurgaon, and Tel Aviv, with high ambitions

We at the Cloud Telephony team are on a mission to revolutionize communication by enabling AI-powered voice solutions for consumers and businesses through the Truecaller platform. Our focus is on creating cutting-edge cloud telephony solutions that enhance the daily communication experience for hundreds of millions of users worldwide. Millions of users around the world will directly improve their daily interaction with their phone.

The impact you will create

  • Cut cost-per-minute and time-to-market simultaneously.
  • Deliver a weekly drumbeat of new countries live on Assistant V2.
  • Ensure first-90-day retention and NPS stay above target in every launch wave.
  • Provide leadership with a single source of truth for global rollout health.

What you bring

  • Experience in telco operator relations, CPaaS, or voice product launches; bonus for multi-country experience.
  • Proven pricing and contract negotiation chops comfortable shaving cents off per-minute rates at scale.
  • Hands-on program management toolkit (Jira, critical-path thinking) and the bias to ship fast.
  • Data curious: SQL / Sheets / BI dashboards for quick cohort or funnel slicing.
  • Experience hiring & supervising remote testers/freelancers.
  • Clear communicator across time zones; fluent in business English (extra languages welcome).

It would be great if you also have

  • Familiarity with conditional call-forwarding standards (GSM, CDMA, VoLTE).
  • Background in voice-AI or multilingual QA.
  • Comfortable presenting to C-suites or boards on go-to-market status.

Life at Truecaller - Behind the code:  https://www.instagram.com/lifeattruecaller/

Sounds like your dream job?

We will fill the position as soon as we find the right candidate, so please send your application as soon as possible. We are excited to hear from you. Don’t hesitate to apply!

This position is based in Tel Aviv, Israel. 

We only accept applications in English. 

*Please note that Cloud Telephony is a newly created team as a result of Truecaller acquiring the Israel-based company CallHero. More details will be provided during the recruitment process.

 What we offer:

  • A smart, talented and agile team: An international team of ~35 nationalities are working together in several locations and time zones with a learning, sharing, and fun environment.
  • A great compensation package: Competitive salary, 24 days of paid vacation per year, flexible working hours, pension, parental leave, meal allowance, advanced education fund, and the first day of sick leave covered by us.
  • Great tech tools: Pick the computer and phone that you fancy the most within our budget ranges.
  • Do it your way: Hybrid workplace based on trust, with a Scandinavian balance, culture, and mindset.
  • Office life: Enjoy your days in our central office location with a wide range of commodities and an exciting community.

Come as you are:
Truecaller is diverse, equal, and inclusive. We need a variety of backgrounds, perspectives, beliefs, and experiences to keep building our great products. No matter where you are based, which language you speak, your accent, race, religion, color, nationality, gender, sexual orientation, age, marital status, etc. All those things make you who you are, and that’s why we would love to meet you.

 

 

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