Global Product Support (GPS) Engineer (Etch/ PVD)

Applied Materials is seeking a Global Product Support (GPS) Engineer for Etch/PVD equipment in Singapore. This role involves developing new service procedures, participating in product build and test, addressing field issues, and creating technical documentation and training. The engineer will work with various teams to ensure product support and quality, requiring over 5 years of semiconductor industry experience and strong communication skills.

Must Have

• Develop new procedures and Best Known Methods (BKMs) to service new products
• Participate in or own first chamber Build & Test in Apps lab
• Solve issues, or work with Engineering to address issues identified
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues
• Participate in or own CAPA process
• Conduct or facilitate Failure Analysis (FA)
• Develop and document procedures to install, retrofit and maintain the product (Technical Product Manuals)
• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides
• Collect process and qualification data to create product Best Known Methods (BKMs)
• Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class
• Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS)
• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations
• Excellent communication and interpersonal skills
• Confident in liaising with internal and external stakeholders of various seniorities

Good to Have

• Prior experiences in PVD or Etch equipment

Perks & Benefits

• Compensation & Benefits
• Wellness
• Development & Training
• Applied Giving

Job description

Job ID

R2519568

Who We Are

Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips – the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world – like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world.

What We Offer

You’ll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible—while learning every day in a supportive leading global company. Visit our Careers website to learn more.

At Applied Materials, we care about the health and wellbeing of our employees. We’re committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits.

Key Responsibilities

• Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.
• Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test
• Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed
• Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
• Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
• Collect process and qualification data to create product Best Known Methods (BKMs)
• Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class. Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping
• Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

Requirements:

• More than 5 years of relevant experiences in semiconductor industry
• Prior experiences in PVD or Etch equipment are preferred
• Excellent communication and interpersonal skills
• Confident in liaising with internal and external stakeholders of various seniorities

Work Location:

• Science Park II (Moving to Tampines in end 2026)

Additional Information

Time Type: Full time

Employee Type: Assignee / Regular

Travel: Yes, 10% of the Time

Relocation Eligible: No

Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

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