Group Account Management Director (Programmatic)

Role: Group Account Management Director

Location: London

We’re MiQ, a programmatic media partner for marketers and agencies. We’re experts in data science, analytics and programmatic trading, and we’re always ready to react and solve challenges quickly, to make sure our clients are always spending their media investments on the right things in the right places.

Our business keeps growing and we keep getting better because we keep hiring smart new people. People who can challenge conventions and shake things up. People who want to connect with people all over the world to make great things happen. People who are as excited by the opportunities of programmatic marketing as us.

This is a senior Account Management (AM) leadership position that spans all areas of the function, from operations through to clients and its future evolution. With a strong AM background, you will be a pinnacle part of the team and play a hybrid role across all parts of operations, commercial strategy and AM team management.

As the Group AM Director, you will be in the unique position to work closely with individuals from other departments including Sales, Trading, DnA, Analysis, Product, L&D and Marketing; not only within the UK and EMEA but across our global footprint. You will be responsible for maximising the output of the AM team reporting to you, alongside the servicing responsibilities for our agencies and clients within your assigned group.

JOB RESPONSIBILITIES:

Management & Leadership

• Lead and manage a team of 2+ direct reports
• Ensure team members have clear objectives set, regular development conversations and are on track for the next step in and development of their skills and career path
• Conduct regular workload management for team members
• Handle team promotions and pay rise discussions
• End-to-end ownership of the recruitment process for any open roles across designated pod/team
• Contribute ideas to team vision/strategy and department OKRs
• Organise regular check-ins with Senior Trading & Sales counterparts to address team challenges and lead internal pod offsites
• Ultimately responsible for quality of service across assigned group of agencies, acting as escalation point
• Help assess within the team the need for/and coordinate relevant training for internal and external updates 

Commercial Responsibilities

• Act as escalation point for Tier 1 clients and maintain comprehensive knowledge of client accounts
• Collaborate  with Group Agency Directors (GADs) on plans for growth and retention of Tier 1 clients
• Support GAD with client escalations
• Own relationships with senior agency stakeholders at Account Director/Business Director level
• Lead smaller team presentations and client events
• Holistically manage client upweight opportunities, coaching and motivating team members to obtain incremental revenue
• Handle onboarding for smaller independent agencies and agencies within existing holding companies

Projects & Process Management

• Engage with third-party vendors while maintaining clear boundaries of responsibility
• Own billing responsibilities for UK & International operations
• Ensure team adoption of platforms (e.g., Sigma, NinjaCat)
• Maintain strong platform knowledge within the AM team

Internal Collaboration & Development

• Maintain relationships with key stakeholders across departments
• Approve priority Ad Ops tickets when Senior GAMD or Senior Director is unavailable
• Manage day-to-day pod catch-ups with DNA team
• Present at company-wide meetings (EOQ, Commercial Meetings)
• Lead training for team members
• Manage team onboarding processes
• Own pod team structure and account allocation

REQUIRED EXPERIENCE

• Minimum 5 years’ client-facing experience in a fast-paced advertising/media agency/owner (or equivalent, relatable background)
• Demonstrable experience of: 
• Client facing experience (client servicing, commercial support, ad operations); a natural ability to build rapport and respect quickly
• Deep technical digital knowledge
• Ability to engage and partner with a variety of marketing and client contacts effectively
• Management experience of multiple direct reports within a fast-paced team, leading and guiding junior AM members

REQUIRED SKILLS

• High level of organisation, technical capability, and conscientiousness
• Excellent communication skills, ability to brief and engage a variety of different teams & specialists
• Proactive, solution-led and strategic commercial approach to clients
• Seamless alignment with MiQ's core values/culture, showcasing and leading from the front
• A proactive and solution orientated ‘can do' attitude to provide energy, drive and enthusiasm

WHAT WE VALUE IN OUR PEOPLE:

Passion – We love and live what we do

Determination - We always find a way to figure it out

Unity – We hold each other accountable. We win and lose as a team

Agility – We anticipate the unexpected, embrace and adapt to change

Courage – We dare to think unconventionally

At MiQ, we don’t just accept the differences of our people, it is what builds us as a community. MiQ is very proud to be an equal opportunity workplace.