Head of Technical Compliance

About White Hat Gaming

White Hat Gaming is a state-of-the-art iGaming platform providing a secure, scalable and flexible modular Casino and Sportsbook Player Account Management solution.

We offer operators choice, from our proprietary Player Account Management (PAM) to a full white-label solution. WHG provides market-leading content including Kambi Sportsbook, CRM tools, all payment options, and more than 3000 games from 120 leading games providers.

With over 500 talented colleagues from around the world, we offer a dynamic, collaborative environment where your ideas can flourish alongside industry leaders. Join us and be at the forefront of iGaming innovation!

In Summary:

We are seeking a Head of Technical Compliance to provide strategic leadership in ensuring full system compliance in regulated markets, bridging the gap between our legal, compliance and technical teams.

As the Head of Technical Compliance, you will play a pivotal role in shaping our approach to regulatory matters and technical compliance. The role reports to the VP – Tech Compliance & Services and have 8 highly skilled Technical Compliance specialists reporting to you remotely.

Your day to day:

• Lead ad-hoc functional and strategic initiatives, including the implementation of a new operating model, ways of working, and cultural behaviours across the Technical Compliance and Technical Services departments.
• Key departments include Technical Compliance, QA Testing, and Change Control.
• Lead, support, and coordinate the design, operation, and maintenance of governance across the above teams, including quarterly effectiveness reviews requiring direct engagement.
• Oversee the evolution and suitability of key management processes in response to internal business and organisational changes.
• Maintain a strong understanding of market context to ensure system development remains fully compliant across workflows.
• Stay up to date with evolving market regulations to ensure continued platform compliance.
• Lead and embed a federated reporting model, providing quality assurance before document and response submissions.
• Proactively identify and escalate risks through formal reporting or other escalation channels.
• Drive and enhance federated action tracking across departments, ensuring accountability and clear follow-up mechanisms.
• Support budget and headcount planning in alignment with strategic goals.
• Represent WHG in supporting the departmental communication plan, including event coordination and content development.
• Manage relationships with service departments, ensuring service delivery meets agreed standards and SLAs are regularly reviewed and challenged where necessary.
• Collaborate with internal stakeholders (including Legal, Compliance, and Regulatory teams) to streamline reporting and fulfilment of requirements.

What we are looking for:

• Experience in the Gambling industry, ideally Sportsbook and iGaming is essential.
• 3+ years in a Senior or Managerial Technical leadership position.
• 2+ years of proven senior-level experience in a regulated market, focused on analysing technical regulatory requirements.
• A solid understanding of the software development lifecycle (coding not required), and familiarity with system architecture.
• Thorough knowledge of Change Management, ideally in accordance with ITIL standards.
• Creative thinking to contribute to the development of market-leading products while ensuring alignment with legal and regulatory frameworks.
• Exceptional attention to detail and a high standard for accuracy.
• Excellent organisational skills with the ability to work independently, meet deadlines, maintain documentation, think critically, and take ownership of delivery.
• Outstanding communication skills with a friendly and approachable demeanour.

Nice to have:

• A legal education, such as a law degree or equivalent.
• Prior experience working within US regulatory frameworks.

How we approach things:

• Dynamic Medium-Sized Environment: We have a can-do ethos, where innovation is encouraged, and action is valued.
• Core Values at Heart: We live by Teamwork, Innovation, Trust, and Integrity in everything we do.
• Results-Oriented Focus: We prioritize getting things done while supporting each other to reach both collective and individual goals.
• Open Collaboration: Our open-door policy fosters collaboration across all levels and departments, where ideas flow freely.
• Global Team: We are truly a global team with people from various counties and cultures contributing to our success.

What we offer:

• A remote and flexible working schedule. 
• Generous time off varied based on the country of residence.
• Discretionary annual performance bonus
• Training and other learning & development opportunities to support you through your career progression.
• Hardware & Software allowance or work equipment is provided to make sure you have all the right tools to get the job done.
• Various well-being programmes and initiatives.

Everything about WHG won't fit into a job ad, want to find out more about working with us? Apply to get the conversation started. 

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, gender, disability, religion/belief, sexual orientation, or age.

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