Healthcare Operations Manager

TMI Group

| Brisbane, California, United States (On Site) | Full Time | 1 day ago

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Job Summary

The Healthcare Operations Manager will work within the GDP Warehouse environment to ensure all Healthcare products are handled and stored according to current GDP best practices. This role involves conducting GDP tasks, maintaining facilities to GDP standards, managing risks, reporting security issues, ensuring compliance with quality agreements, and leading GDP initiatives within the district. The manager will also oversee customer transitions, manage thermal packing equipment, and align carrier capabilities.

Must Have

Handle and store Healthcare products per GDP best practices.
Conduct GDP tasks and maintain GDP facility standards.
Assess and report risks impacting GDP activities.
Segregate and quarantine non-compliant products.
Ensure GDP cleanliness of premises and equipment.
Adhere to Quality and Service Level Agreements.
Manage Corrective and Preventive Actions (CAPA).
Lead GDP initiatives in district operations.
Manage thermal packing and TC equipment.
Oversee Healthcare customer transitions and implementations.
Integrate Healthcare attributes into SOPs.
Align carrier capabilities with customer needs.
Deliver exceptional internal and external customer service.
Ensure job execution complies with company policies.
Demonstrate reliability, meet deadlines, and manage time.
Collaborate and communicate professionally.
Maintain GDP Operational Process Standards knowledge.
Ensure GDP document control and audit participation.
Report incidents and ensure GDP training compliance.

Perks & Benefits

Paid Vacation, Holiday, Sick Time
Health Plan: Medical, Prescription Drug, Dental and Vision
Life and Long-Term Disability Insurance
401(k) Retirement Savings Plan (US only)
Employee Stock Purchase Plan
Training and Personnel Development Program
Employee Referral Program Bonus
Eligible for bonus

Job Description

Company Description

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“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder

We take care of our employees, and they take care of our customers!

Become a member of a global community! The international logistics industry is an integral piece of the global trade puzzle; we make the world go round. Global supply chain management is what we do, and at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, we employ over 19,000 trained professionals in a worldwide network of over 350+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.

Our Mission

We recruit, train, and retain the very best logistics and technical experts the world over. We love to promote from within - more than 50 percent of our employees have been at Expeditors for five years or more. Our high retention rate is influenced by a unique compensation program for positions that are more than just jobs - they're chances to grow, do what you love and build a career with us!

www.expeditors.com

Job Description

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Description: Employed in the position of Healthcare General Operative, working within the GDP Warehouse environment to ensure that all Healthcare products are handled and stored in accordance with current GDP best practices.

Healthcare Manager Job-Specific Tasks and Duties: This section lists job-specific tasks and duties, such as the ones listed below, that are completed on a regular basis by the Healthcare Manager.

Conduct all GDP tasks as they relate to the district facility type and GDP Customer requirements that are outlined in the QA & Customer SOP
In Expeditors owned or leased facilities, ensure that facilities and equipment are maintained to GDP standards
Take responsibility for ensuring that all risks that may impact GDP activities or customer product are risk assessed.
Report any security issues to the site security manager.
Ensure all facility exits are secure preserving security, temperature-controlled areas, and rodent control.
Ensure that any non-compliant stock is physically segregated and act on instructions from the GDP CR to Quarantine Returned, Rejected, Recalled or Falsified Products in line with company procedures.
Ensuring that the Premises and Equipment are up to the required GDP standards of cleanliness, through the continued upkeep of the cleaning program. Report any sightings of pests or rodents.
Approved Quality Agreements and Service Level Agreements are adhered to in line with the Customer SOP.
Ensure compliance with agreed customer requirements as documented in the Customer SOP.
Ensure that only GDP approved Service providers are used, when requested by the customer.
Work with Branch CR to Manage Corrective Actions and Preventive Actions (CAPA) to ensure that the appropriate actions are documented and implemented correctly and timely.
Ensure that customers have been informed in writing of any issues with shipments.
Lead GDP initiatives in the district as they relate in the office operations & warehouse.
Attend conference calls with the Healthcare Regional Team as required.
Participate in departmental and other meetings at the district as appropriate to discuss GDP Compliance in operations.
Participate in the District BCP review where Warehouse/storage contingency plans are applicable.
Engage with Account Managers of district GDP Customers supporting on GDP quality topics.
Primary point of contact for strategic RFQ’s with Product, GEO and CHQ Pricing teams.
Work closely with Vertical team to understand thermal packaging capabilities and help to incorporate into unique solutions for Expeditors and our customers.
Thermal Packing and TC Equipment management (Datalogger, Thermal Equip, Cargo Signal)
Oversee Transition and Implementations for Healthcare customers.
Assure key Healthcare attributes are included into SOP’s and operational processes.
Develop a strong understanding, working with Vertical team and Product, of core carrier capabilities, maintain capability matrix’s and align carrier strengths with Expeditors and our customer’s needs. Work closely with carriers on executing unique, strategic solutions that benefit Expeditors and our customers.

Expeditors Key Performance Expectations:

Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers. (This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).

Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.  Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.

Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.

Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.

Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.

Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.

Operational Process Standards (OPS): Expeditors’ Operational Process Standards (OPS) are in place to ensure we are providing consistent and quality services to our customers. Operators must maintain a thorough working knowledge of the latest GDP OPS versions, guiding our employees to meet our documented standard processes and identification of where there may be risk to the quality of our services being provided to our customers.

Warehouse GDP Compliance: Adhere to local and standard GDP requirements identifying required actions according to GDP standards as documented in the Operational Process Standards (OPS).

GDP Document Control: Ensure that all current version documents are used, recorded, and retained in compliance with OPS and local regulations. The use of Expeditors systems enforced as standard practice. Complete any GDP documents that relate to the storing, picking and distribution of Healthcare Products in compliance with Good Documentation Practice.

Internal and External GDP Audits: Take part in external Customer or Regulatory Audits. Perform self-assessments according to GDP standards as documented in GDP OPS. Communicate the results of all internal and external audits.

Incident Reporting: The Healthcare Operations Manager must be informed when any issues arise in relation to healthcare products that may not comply with agreed customer or regulatory standards. Report immediately to the Healthcare Representative any suspicion of Falsified/ Counterfeit products.

GDP Training: Ensure GDP Trainings are current and compliant in line with Expeditors GDP Training Map and GDP regulation.

Customer Service: Oversee onboarding new Healthcare Customers, work with T&I to align the Customer SOP as it relates to Healthcare/GDP. Consider network business, communicate any and all instructions as they relate to our network. Coordinate implementation of Quality Technical Agreements and Service Level Agreements, collaborating with the Healthcare group and Expeditors legal department for approval.

Physical Demands:

Use of standard office equipment - computer with keyboard and mouse, phone, fax/copy/scan machine, etc.
Write with pencil/pen/marker.
Functions performed primarily standing and driving a forklift truck.

Qualifications

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Strong Air Product Expertise. Global logistics industry knowledge

Good time management
Fluent in English
Professional oral and written communication skills in English and in the local language
Facilitation & communication skills
Problem solving skills.
PC skills including Microsoft Excel, PowerPoint, and Word
Process analysis skills
Competent goal setting skills
Good Distribution Certification

Additional Information

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Expeditors offers excellent benefits