Helpdesk Support Technician

Intrepid Studios is looking for a passionate and talented Helpdesk Support Technician, interested in with a studio creating brand new worlds, with a brand new IP. Skills must include the ability to clearly communicate with users at all levels of the organization from artists, engineers, producers, executives, and respond to a variety of helpdesk requests. Proactive, highly motivated individuals welcome.

Responsibilities

• Tier 1 response and triage to IT tickets.
• Basic administration and troubleshooting of desktop, laptops, and other hardware.
• Resolving user issues effectively and in a timely manner.
• Own IT onboarding of newly hired team members.
• Performing diagnostic tests and proper troubleshooting.
• Troubleshooting VPN issues.
• Assist/troubleshoot users in person and remote.
• Updating computer software as well as upgrading hardware and systems as needed.
• Documenting processes and technical knowledge.
• Build, modify, and repair custom computers.
• Receive and verify incoming shipments from various vendors/partners.
• Facilitate shipping of IT items via UPS.
• Organize studio’s tech storage facilities.

• 2+ years’ experience in IT support in a PC/Windows environment
• Strong analytical and problem-solving skills
• In-depth knowledge of computer hardware and software.
• Basic understanding of networking.
• Strong oral and written communication skills
• Strong organizational skills and detail oriented
• Experience in documenting processes.

Interview Overview:

Below you'll find an outline of the interview plan for this role. Please note that while this is what we expect the process to look like; we may ask you for supplemental information or require an additional step before making a final decision.

• 30 min interview with a member of our Talent Team
• 60 min interview with the Hiring Manager and Team
• Final interview with the Executive Team
• References calls & a background check

The Legal Bits:

We offer competitive pay based on market standards plus a significant annual bonus structure. The base salary for this role is between $48,000 - $67,000, depending on skills and experience. Individual compensation decisions are based on a number of factors, including experience level, skillset, and balancing internal equity relative to peers at the company. We expect the majority of the candidates who are offered roles at our company to fall throughout the range based on these factors.

Job descriptions are not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that may be required of the employee.

We encourage individuals from all backgrounds, including race, gender identity, sexual orientation, disability status, to apply for positions. We are an equal opportunity employer and we're committed to a fair and consistent interview process and employer experience.

About Us:

Founded in 2015, Intrepid Studios is the independent developer and publisher of the upcoming and Most Anticipated MMORPG, Ashes of Creation. Based in beautiful Southern California, Intrepid has assembled a veteran AAA team of tremendous talent and experience in the MMORPG industry. The gaming industry can be a turbulent storm of hiring cycles and layoffs. We’ve set out to do something different, to break this cycle and create an independent studio capable of withstanding the chaos of this industry. We’ve brought on-board a team of professionals that hold a diverse set of skills, and who all share a singular goal: making fun games. The studio is designed to be an open place for collaboration and communication, a place that is conducive to team building and success. Our goal is to build a family that will laugh together, play together, succeed together, and stay together.

All posted positions are full-time with generous medical benefit options covered 100% by employer for employees and dependents plus paid vacation & sick days, and 401k with matching. 

We're proud to be an Equal Opportunity Employer.

We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Intrepid Studios will not tolerate discrimination or harassment based on any of these characteristics. Applicants of all ages, identities, and backgrounds are encouraged to apply. Intrepid Studios will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

See more details on your right to work here: https://www.e-verify.gov/sites/default/files/everify/posters/IER_RighttoWorkPoster.pdf.

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. See more details here: https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf.

Note to Recruiters and Placement Agencies: We do not accept unsolicited agency resumes. Unsolicited resumes received will be considered our property and will be processed accordingly.