Imaging Support Engineer

3 Months ago • All levels • Software Development & Engineering

Job Summary

Job Description

Framestore seeks an Imaging Support Engineer in Mumbai to provide technical support and coordinate the operation of VFX review suites. Responsibilities include ensuring consistent image presentation across formats and locations, liaising with service providers, documenting and escalating issues, calibrating equipment (TVs, projectors), debugging, maintaining documentation and spares, and conducting technical checks. The role involves collaboration with global teams (London, Montreal) and requires strong communication, problem-solving skills, and an interest in technology and VFX. Experience with AV/broadcast tech, SDI/HDMI, fault finding, technical documentation, and system administration is essential.
Must have:
  • AV/broadcast technology experience
  • SDI/HDMI infrastructure knowledge
  • Technical fault-finding & diagnostics
  • Technical documentation & communication
  • System administration experience
Good to have:
  • AVID Media Composer
  • Eizo monitors, Crestron, Extron
  • Digital projector setup & maintenance
  • DCI, P3, XYZ color spaces knowledge
  • VFX color pipeline understanding
  • Linux/Windows support
  • Basic storage administration
  • Jira, Confluence, Teradici PCoIP
  • Basic network concepts

Job Details

Job description

Framestore is an Oscar, Bafta, and Emmy award-winning global creative company working in film, advertising, AR/MR/VR, theme park dark rides, and pre/post visualisation work, among many other creative endeavours. We are looking for a driven problem solver possessing a strong appreciation for team building and communication.

The Imaging Support Engineer will provide technical help, support, and coordinate the operation of the review suites. The role is based in the Mumbai office, supporting the busy VFX suite infrastructure. The successful candidate will be working with global counterparts based in London and Montreal and will need to be highly organised with great communication skills and a can-do attitude.

We are ideally looking for someone with an interest in technology and visual effects. This Imaging Engineer position is a demanding but rewarding role with lots of room for growth and development.

Responsibilities include:

  • Ensure that Framestore presentation and delivery of digital imagery is consistent across all formats, viewing environments, and geographies.

  • Liaising and communicating with external service providers

  • Documenting and escalating imaging and systems issues to the wider team

  • Imaging of suite-based devices and other workstations

  • Calibration of TVs and Projectors using established and well documented procedures.

  • Debugging of suite-based issues to identify the root cause and provide technical summaries

  • Maintenance of imaging equipment documentation accounting for any changes

  • Technical feedback and refinement of documentation

  • Maintenance of on-site spares for the smooth operation of devices under the remit

  • Performance of daily and pre sessions technical checks where required

Job requirements


Essential Skills

  • Experience in audio-visual or broadcast technology

  • Experience with SDI/HDMI infrastructure and routing

  • Technical fault finding and diagnostic experience of AV equipment.

  • Ability to document and communicate technical information

  • Ability to read, understand, and follow technical documentation

  • Systems Administration experience

Desired skills

  • Technical familiarity with AVID Media composer, Eizo monitors, Crestron, Extron

  • Experience in setup, calibration, operation, and maintenance of digital projectors

  • Functional knowledge of Digital cinema colour spaces (DCI, P3, XYZ)

  • General understanding of VFX colour pipelines

  • Linux and Windows platform support

  • Experience basic storage administration

  • Experience with Jira, and Confluence tools

  • Experience with Teradici PCoIP technology

  • Familiarity with basic network concepts, tools, and debugging


Framestore is proud to employ extraordinary talent across all genders, races, nationalities, religions, ages, abilities and sexual preferences. We aim to encourage and support all of our current and future employees to achieve their potential. No job applicant will receive less favourable treatment on any basis when applying for a career with us.


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