Implementation Manager

AffirmedRx is on a mission to improve health care outcomes by bringing clarity, integrity, and trust to pharmacy benefit management. We are committed to making pharmacy benefits easy to understand, straightforward to access and always in the best interest of employers and the lives they impact. We accomplish this by bringing total clarity to business practices, leading with clinical approaches, and utilizing state-of-the-art technology.

Join us in improving health care outcomes for all!  We promise to do what’s right, always.

Position Summary:

As an Implementation Manager, you will ensure the successful execution and deployment of complex client implementation-related projects. This role requires a combination of technical expertise, project management skills, and leadership capabilities to ensure the effective delivery of complex programs. Additionally, this individual will be required to collaborate with cross-functional teams and vendors to achieve successful client implementations.

What you will do:

 Implementation Management:

• Support implementation initiatives for new and renewed AffirmedRx clients, contributing to company growth and client satisfaction
• Coordinate the planning and execution of client onboarding projects, aligning with established strategies and timelines
• Promote a culture of continuous improvement by identifying areas for process optimization within implementation activities
• Contribute to the development of reports and materials for leadership to inform decision-making
• Uphold AffirmedRx’s commitment to integrity, clarity, and trust throughout the implementation lifecycle
• Offer recommendations backed by data and insights to enhance implementation effectiveness
• Participate in reviewing and refining implementation processes to improve quality and client experience
• Help identify challenges during implementations and support the development of solutions

Team Collaboration and Leadership:

• Provide day-to-day guidance and support to implementation team members, encouraging skill development and process improvement
• Partner with team leads and internal stakeholders to ensure consistent, high-quality implementation outcomes
• Work collaboratively with cross-functional teams to ensure alignment across client goals, Pharmacy benefit setups, and operational strategies
• Share company values and implementation standards effectively with clients and internal stakeholders
• Contribute to onboarding and mentoring efforts to build team capabilities and cohesion

Performance Tracking:

• Monitor key implementation metrics to ensure targets are met and performance guarantees are supported
• Identify opportunities to enhance client engagement and maximize utilization through best practices

Cross-Functional Collaboration:

• Assist in gathering information and supporting deliverables for RFI/RFPs and finalist presentations
• Participate in internal initiatives aimed at improving implementation operations
• Support collaborative efforts between departments to resolve issues and maintain strong communication with clients

What you need:

• Bachelor’s degree in Business, Healthcare Administration, or a related field required
• Minimum of 8 years of progressive experience in implementation management within healthcare or PBM
• Strong critical thinking skills with a proven ability to streamline processes and improve internal workflows and member experiences
• Demonstrated success managing multiple client portfolios, tracking timelines, and ensuring quality and client satisfaction
• Excellent planning, problem-solving, and communication skills, with a focus on service quality and stakeholder alignment
• Collaborative team player with the ability to work across departments and with various levels of leadership
• Client-facing experience, including issue resolution, escalation management, and delivering thoughtful, solutions-oriented support
• Comfortable working remotely and experienced in coordinating virtual team efforts
• Growth-oriented mindset with a commitment to continuous learning and process improvement

What you get:

• To impact industry change in the pharmacy benefits management space, while delivering the highest quality patient outcomes
• To work in a culture where people thrive because when OUR team thrives, OUR business thrives
• Competitive compensation, including health, dental, vision and other benefits

Note: 

AffirmedRx is committed to providing equal employment opportunities to all employees and applicants for employment. Remote employees are expected to maintain a professional work environment free of distractions to ensure optimal performance and collaboration.