Institutional Client Services Associate (German Speaking)

1 Week ago • 1-2 Years

About the job

Summary_{By Outscal}

Interactive Brokers seeks a German-speaking client services associate with strong financial market knowledge and excellent communication skills to provide support to institutional clients. Experience with trading platforms, trade execution, and client relationship management is essential.

Interactive Brokers is an online broker offering trading access for experienced traders to products traded on 150 markets and exchanges worldwide. IBUK is part of a global group of financial services companies with over $12 billion in equity capital and publicly traded under the symbol “IBKR.”

We are looking for an enthusiastic self-starter with outstanding communication and problem-solving skills to provide a high level of service to IBKR’s global existing and prospective institutional clients (including banks, hedge funds, financial advisors and brokers) via telephone, ticket, and live chat. Being bilingual in English and a German is preferred.

We pride ourselves on building and maintaining long-term client relationships, while providing a seamless onboarding experience for our clients as we continue expanding our global product and service offerings. Your contribution will play a crucial role in this, supporting clients with any technical or trade-related queries and thereby cultivating lasting professional relationships. We require you to be proficient in English with additional languages a plus.

At IBUK we have a supportive culture, where we encourage our team to develop and grow through involvement in projects, mentoring programmes, mandatory and enhanced training as well as professional qualifications.

Key Responsibilities:

First point of contact for client queries, including but not limited to:

Assistance with multiple trading platforms (desktop, mobile, browser)
Resolution of trade-related queries (order entry, trade execution)
Communication and escalation of high-level issues to relevant stakeholders
Relationship Management for key institutional clients
Project Management of platform and process enhancements
Other tasks including client training, general market research and development

Qualification & Skills

Strong knowledge of listed Equities, Options, Futures, and FX.
Analytical problem-solver with a passion for technology and financial markets.
Prior experience in international settlements or clearing operations is a plus.
Bilingual (English and German preferred).
University degree or higher.
At least 1-2 years experience, preferably in a client-facing capacity at a global financial institution (less experienced candidates with a strong grasp of the core competencies will also be considered).

Location

20 Fenchurch Street, London, EC3M 3BY

8 am – 5 pm, Monday – Friday

Benefits

Career support and development
Salary commensurate with experience
Performance-based discretionary cash bonus scheme
Discretionary stock grant
Group Life Assurance cover
Group Income Protection
Occupation pension scheme based on Gross earnings
Hybrid working model
Above statutory annual leave, increasing with service
Daily company-paid lunch and healthy snack options throughout the day (when working from the office)
Access to Private Medical Insurance, Dental Plan and/or Health Cash Plan (including dependants)*
Corporate events
Travel season ticket loans
Cycle to work scheme

*on successful completion of the probation period

Interactive Brokers is an Equal Opportunity Employer committed to offering employees a diverse, equitable and inclusive workplace.

If you have what it takes to become part of our London office team, please apply today!

Interactive Brokers (UK) values in promoting, monitoring, implementing best practices, policies and procedures and culture in adhering to and promoting the FCA Consumer Duty with the organisation.