Insurance Intern-Research and Insights

Upstox Insurance is seeking a detail-oriented and research-driven intern to support key insurance initiatives. This role involves bot training, product analysis, servicing flow mapping, and exploratory partnerships. The ideal candidate will enjoy structured research, process understanding, and creating actionable insights to contribute to the development of insurance assistance bots and strategic projects.

Must Have

• Assist in building and training an insurance assistance bot by researching claims flow, servicing touchpoints, grievance redressal, and product details.
• Convert research inputs into structured bot-training content, flows, and rule logic.
• Identify and document products, processes, servicing flows, and claims workflows for multiple insurers.
• Benchmark industry best practices and identify gaps or opportunities.
• Maintain structured and well-organized product datasets.
• Work on new initiatives like evaluating financer partnerships and preparing comparative insights.
• Strong research, analysis, and insight-generation skills.
• Ability to convert complex processes into structured documentation.
• Good communication and presentation abilities.

Good to Have

• Interest in Insurance, Fintech, or Customer Experience domains.

Perks & Benefits

• Hands-on exposure to the insurance ecosystem across life, health, and motor.
• Experience in building a knowledge base for bot automation.
• Understanding of insurer claims, servicing, and grievance systems.
• Opportunity to contribute to strategic insurance-fintech partnerships.
• Close mentorship from domain specialists.

Job Title: Insurance Intern-Research and Insights

Location: Mumbai(Only Mumbai-based candidates shall be preferred)

Duration: 3 Months

Stipend: 10,000 per month

About the Role

Upstox Insurance is looking for a detail-oriented and research-driven intern to support key insurance initiatives, including bot training, product analysis, servicing flow mapping, and exploratory partnerships. This role is ideal for any student who enjoys structured research, process understanding, and creating actionable insights.

Key Responsibilities

1. Bot Training & Implementation

Assist in building and training an insurance assistance bot by researching and documenting:

Claims flow of all insurers across Life, Health & Motor insurance

Insurance servicing touchpoints & end-to-end process flows

Grievance redressal journey, including escalation up to Ombudsman

Top 100 Life Insurance products with illustrations, brochures (current & legacy)

Top 100 Health Insurance products with policy documents (current & legacy)

New Product Advisory for Life & Health categories

You will help convert these inputs into structured bot-training content, flows, and rule logic.

2. Product & Process Research

Identify and document products, processes, servicing flows, and claims workflows for multiple insurers

Benchmark industry best practices and identify gaps or opportunities

Maintain structured and well-organized product datasets

3. Strategic Exploratory Projects

Work on new initiatives such as:

Evaluating financer partnerships that could sponsor customer insurance premiums.

Preparing comparative insights and feasibility assessments

Skill Requirements

Strong research, analysis, and insight-generation skills

Ability to convert complex processes into structured documentation

Good communication and presentation abilities

Interest in Insurance, Fintech, or Customer Experience domains (preferred)

Educational Qualifications

~BBI,BMS,BCOM– current student or recent graduate

~Freshers with strong research aptitude may also apply

What You’ll Gain-

Hands-on exposure to the insurance ecosystem across life, health, and motor

Experience in building a knowledge base for bot automation

Understanding of insurer claims, servicing, and grievance systems

Opportunity to contribute to strategic insurance-fintech partnerships

Close mentorship from domain specialists.

By applying for this position, you acknowledge that you have reviewed our

Prospective Employee Privacy Notice, which outlines how Upstox collects, uses, and protects your personal information ("PI").

I accept Upstox's Prospective Employee Privacy Notice.

Equal Opportunity

Upstox is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other characteristics.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.