International Sales Engineer

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Silvus Technologies, a Motorola Solutions company, is dedicated to one mission: connecting those who keep us safe. We do so by delivering the most advanced Mobile Ad-hoc Network (MANET) radios powered by our custom and ever evolving Mobile-Networked MIMO waveform. Together, our radios and waveform provide vital communications for mission-critical applications in the harshest environments from underground tunnels to high-altitude balloons.

Silvus StreamCaster™ radios are being rapidly adopted by customers all over the world ranging from the U.S. and Allied Nations Departments of Defense to International, Federal, State, and Local Law Enforcement agencies, all the way to the Superbowl, Grammys, and industry-leading drone, robot, and unmanned systems manufacturers. Would you like to join an incredibly talented group of people, doing very challenging work, with the prime directive of “Keeping Our Heroes Connected”? Silvus’ rapid growth is fueled by a focus on research and innovation and a team of the most passionate, skilled, and creative thinking individuals. If you are looking for a challenging experience, you owe it to yourself to learn how Silvus can be the next chapter of your career.

Job Description

Silvus Technologies is seeking an International Sales Engineer to collaborate closely with the Sales, Marketing, and Business Development teams, providing our customers with tailored solutions that meet their needs. The successful individual in this role will participate in technical sales, demonstrations, and support of Silvus' family of advanced multi-antenna MIMO radio and mesh networking solutions. Sales Engineers also play a key role in influencing product development. This opportunity is well suited for an entrepreneurial technologist who enjoys interacting with customers, has a healthy sense of adventure, and enjoys traveling.

The International Sales Engineer reports to the Director of Sales Engineering on the Sales Engineering team. This position is eligible for 100% remote work, depending on location.

The following is a list of at least some of the current essential job functions of the position. Management may assign or reassign duties and responsibilities at any time at its discretion.

ROLE AND RESPONSIBILITIES

• Provide pre- and post-sales technical support, including system planning, customer training, system optimization, etc.
• Become an expert on the operation and application of Silvus' unique radio and networking solutions and its advantages over competing technologies.
• Prepare and conduct product demonstrations for customer visits and equipment evaluations.
• Visit customer sites to provide technical support and conduct training.
• Troubleshoot failures and abnormal situations in the field.
• Collect and analyze field failures and abnormalities; provide feedback to the development team.
• Participate in resource allocation and hardware maintenance to support different sales and business development activities.
• Help design engineers reproduce and troubleshoot problems; help drive future product development.
• Travel requirements – 50%; frequent travel for meetings, events, and demonstrations.

Basic Requirements

• Bachelor’s Degree (or international equivalent) in Electrical Engineering or other related technical fields, plus 2 years of demonstrated experience in a pre-and post-sales technical support position OR minimum completion of secondary education (such as GCSEs or an equivalent national qualification; high school diploma or GED) with at least 6 years of demonstrated experience in a pre- and post-sales technical support position.
• Proficiency with RF instruments such as signal generators and spectrum analyzers.
• All employment is contingent upon the successful clearance of a background check.

PREFERRED KNOWLEDGE, SKILLS AND ABILITIES

• Experience with operating and testing IP radios/modems.
• Familiarity with Linux.
• Proficiency with TCP/IP protocol and networking.
• Knowledge of wireless communication systems, RF signal propagation, and digital communication technologies.
• Exposure to and proficiency with programming languages such as C/C++.
• Excellent organization skills, attention to detail, and demonstrated written and verbal communication skills.

WORKING CONDITIONS & PHYSICAL REQUIREMENTS

• Trade shows.
• Outdoor environment for demonstrations.
• Occasional exposure to heat, cold, and allergens while performing tests or demonstrations in the field.
• Lift equipment up to 20 lbs. for the set-up of demonstrations and testing.

Travel Requirements

Over 50%

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

No