Issue Remediation Analyst – C10
Job Summary
Job Description
This role requires strong analytical skills with expertise in SAS, SQL, RDBMS, Teradata, Unix, and MS Excel. You'll manage the analysis of customer remediation issues, conduct impact assessments, and provide audit support. Banking domain knowledge is a must.
Must have:
- SAS, SQL, RDBMS
- Banking Domain
- Data Analysis
- Issue Management
Good to have:
- Finance Regulations
- Retail Banking
- Python
- Big Data
7 skills required
Job Details
About the job
Analytics & Information Management
AIM is a global community that is driving data driven transformation across Citi in multiple functions with the objective to create actionable intelligence for our business leaders. We are a fast-growing organization working with Citi businesses and functions across the world.
Remediation & Remuneration COE
Remediation team is responsible for cross functional coordination of customer facing remediation efforts. Provide oversight, prioritization, and scheduling of remediation activities with remediation partner teams including Technology, FSO, Analytics groups, Shared Services (mail vendor) and Controllers. R&R AIM Team works as the data Analytic partner for the Issue Remediation Business Team.
Job responsibilities:
R&R team manages the analysis of the customer remediation issues across globe, currently in retail consumer bank. The critical areas are work is divided into:
Tools and Platforms
Job Family Group:
Decision Management
------------------------------------------------------
Job Family:
Data/Information Management
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Time Type:
Full time
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Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
AIM is a global community that is driving data driven transformation across Citi in multiple functions with the objective to create actionable intelligence for our business leaders. We are a fast-growing organization working with Citi businesses and functions across the world.
Remediation & Remuneration COE
Remediation team is responsible for cross functional coordination of customer facing remediation efforts. Provide oversight, prioritization, and scheduling of remediation activities with remediation partner teams including Technology, FSO, Analytics groups, Shared Services (mail vendor) and Controllers. R&R AIM Team works as the data Analytic partner for the Issue Remediation Business Team.
Job responsibilities:
R&R team manages the analysis of the customer remediation issues across globe, currently in retail consumer bank. The critical areas are work is divided into:
- Remediation analysis: Execution of the comprehensive data remediation approach on Customer issues due to gaps observed in policies and governance, Self-identified, or through IA.
- Impact assessment: Identification of size of the customers and the dollar amount impacted due to these issues.
- Issue Management & Root cause analysis: Identifying the issues and reasons for the issues by leveraging analytical methods.
- Audit Support: Tracking implementation plans and providing data evidence, artifacts for audit completion
Tools and Platforms
- Proficient in SAS, SQL, RDBMS, Teradata, Unix
- Proficient in MS Excel, PowerPoint, and VBA
- Jira, Bitbucket
- Mainframes
- Exposure to Big data, Python
- Good understanding of banking domain and consumer products (Retail Banking, Deposit, Loans, Wealth management, Mortgage, Insurance, etc.)
- (Preferred) Knowledge of Finance Regulations, Understanding on Retail Business/ Banking Domain
- Ability to identify, clearly articulate and solve complex business problems and present them to the management in a structured and simpler form
- Data analysis, Data profiling, Data Management skills
- MIS reporting and generate actionable Business Insights
- Should have excellent communication and inter-personal skills
- Good process management skills
- Ability to work in teams
- Education Level: Master’s / Advanced Degree in Information Technology/ Computer Applications/ Engineering/ MBA from a premier institute
- Overall experience of 2-5 years with At least 1 year experience in Banking Industry delivering data solutions
- Job Category: Decision Management
- Schedule: Full-time
- Shift: Regular Local Working Hours (aligned with NAM working hours)
- Employee Status: Regular
- Salary Grade: C10
Job Family Group:
Decision Management
------------------------------------------------------
Job Family:
Data/Information Management
------------------------------------------------------
Time Type:
Full time
------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
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