IT Business Solution Specialist
Job Summary
Job Description
CyberArk is seeking an IT Business Solution Specialist and Project Manager with a strong background in information systems, focusing on knowledge management, digital transformation, productivity, and collaboration. The role involves working with cross-company groups to understand needs, design solutions, and deliver them with high-quality service. Responsibilities include application issue resolution, configuration, managing security and permissions, user support, and addressing IT system malfunctions. The position requires extensive knowledge of various business applications and services, system analysis experience, the ability to document requirements, and excellent end-to-end project management skills. Key duties include managing IT projects from end-to-end, hands-on implementation and support for knowledge management platforms like SharePoint, OneDrive, Teams, Monday.com, and Calendly, serving as the main point of contact for assigned applications and stakeholders, ensuring successful project delivery on time, within budget, and scope, and participating in the review, selection, and implementation of new systems. Additionally, the role provides enterprise-wide technical support for business applications, including problem identification and resolution within SLA, documenting system changes, educating users, and acting as a technical mentor. Matrix management of resources, including IT cross-functions, external vendors, and other company resources, is also expected.
Must have:
- Information systems background
- Knowledge management experience
- Digital transformation experience
- Productivity and collaboration experience
- Cross-company group collaboration
- Solution design and delivery
- Application issue resolution
- Configuration management
- Security and permissions management
- User support
- IT system malfunction support
- Business application knowledge
- System analysis experience
- Requirement documentation
- End-to-end project management
Good to have:
- Hands-on implementation of SharePoint
- Hands-on implementation of OneDrive
- Hands-on implementation of Teams
- Hands-on implementation of Monday.com
- Hands-on implementation of Calendly
- Enterprise-wide technical support
- Problem identification and resolution within SLA
- Documenting system changes
- Educating users on enhancements
- Technical mentoring
- Matrix management of resources
3 skills required
Job Details
CyberArk is looking for an IT Business Solution Specialist and Project Manager with a strong background in information systems in the domain of Knowledge management, digital transformation, productivity and collaboration.
You will be working with cross-company groups to understand their needs, design solutions, and deliver them while providing top-quality service.
This includes application issue resolution, configuration, managing security/permissions, providing support for users, and supporting any IT system malfunctioning issues.
The role requires extensive knowledge of various business applications and services, system analysis experience, document requirements, and excellent end-to-end project management skills.
Responsibilities
- End-to-end management of IT projects - Act as activity/project manager of enhancements and required upgrades including design, configuration, progress status, and monitoring through the development lifecycle
- Hands-on implementation and support on knowledge management platforms such as SharePoint, OneDrive, Teams, Monday.com, Calendly
- Serve as the main point of contact for all assigned applications & stakeholders
- Successful delivery on time, on budget, on scope, and on quality standards
- Take part in the review, selection, and implementation of new systems to meet company objectives
- Provide enterprise-wide technical support for the company's business applications. This includes problem identification and resolution within SLA
- Document all system changes and educate all affected users on solution enhancements / new solutions
- Collaborate with colleagues as a technical mentor, sharing technical information, knowledge, and expertise
- Matrix management of resources such as IT cross functions, external vendors, and other resources within the company
#LI-Hybrid
#LI-CR1
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About The Company
CyberArk's mission is to secure the world against cyber threats so together we can move fearlessly forward. CyberArk is a global leader in identity security, helping organizations worldwide protect their most valuable assets and critical infrastructure. They offer a comprehensive platform that addresses the evolving challenges of identity-related risks, providing solutions for workforce access, privileged access, customer access, and machine identity security. CyberArk is committed to innovation and providing cutting-edge security solutions that empower their customers to be more secure and efficient.
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