IT Lead

Please note that this is a hybrid position based in Cardiff, requiring 3 days onsite each week, with the option for remote work on the remaining days.

The Rocket Science Group specialises in multiplayer, co-development, platform services, publishing technology, and live operations for console, PC and mobile titles. We have studio teams in Europe and North America and work in partnership with the game industry’s top creators.

About the role:

We are looking for an IT Lead based in our Cardiff Studio, who is both hands-on and strategic with a passion for solving real world hardware and software challenges.

In this role, you’ll draw upon your past experience to help us plan and roll out an IT strategy capable of supporting our growing organisation across the globe. You’ll work alongside our larger Workplace function to ensure that our internal teams have the equipment and tools they need to develop some of the biggest games in the world!

You’ll also have the opportunity to not only work directly with our partners to meet the needs of individual projects, but also learn from other teams in the company as they create and maintain video game tools and platforms.

What you'll do:

• Ensure our global teams have the equipment they need to thrive in their roles (hardware and software).
• Support software licence and application lifecycles to support varied engineering and business workstreams such as 1password and Github.
• Setup and manage critical infrastructure and systems.
• Define and champion IT standards for a fast-growing globally distributed studio.
• Support hardware (PC, Mac, Console Devkits etc).
• Establish and maintain a secure, scalable computing environment.
• Manage and improve our identity access management, remote access solutions and more.
• Install and manage AV and conference solutions for global collaboration.
• Create accessible, easy-to-use self-service IT documentation.
• Facilitate and conduct security audits (ISO27001, SOC2) annually and maintain ongoing compliance.
• Effectively communicate and liaise with both stakeholders and the wider business.
• Coach and mentor the IT Team while aligning IT with bigger business goals.

What we Value:

• A passion for solving real-world hardware and software problems.
• Strong communicator who can translate the needs of technical and non-technical teams.
• Strong background in IT infrastructure, networking, and service desk operations.
• Experience managing collaboration platforms (Google Workspace, Slack, Zoom, Atlassian)
• A security-first mindset, with experience in compliance frameworks such as ISO27001 and SOC2.
• Experience with Information Technology Infrastructure Library frameworks.
• Ability to understand and adjust the needs of our teams’ evolving requirements.
• A willingness to embrace new challenges and the flexibility to adapt as needs evolve.

You may also have:

• Experience working with centralised version control applications like Perforce, Git, etc.
• Experience using remote networking tools such as Parsec.
• Proficient in running and supporting office networks.
• History working with cloud platforms (AWS, GCP, Azure)
• Experience with Mobile Device Management (MDM) solutions
• Experience with Rippling HRIS or SecureFrame.
• Automation or scripting skills (Bash, PowerShell, Python, etc.)
• Implemented low latency remote access solutions for desktops and consoles
• And of course… a love for games!

What We Can Offer:

• Hybrid Working Arrangement: Our office in Cardiff is located right in City Centre, just a couple minutes away from the Cardiff Central Train Station! As a member of our team, you’ll have the flexibility to work at home and collaborate with your fellow engineers in person.
• Competitive Salary and Benefits Package: Your health and wellbeing is important to us, so we offer a variety of benefits including:
• Private Pension via Salary Sacrifice
• Optional Private Medical, Dental, and Vision Coverage
• Annual Leave, Plus Bank Holidays and Winter Break Office Closure
• Annual Research Credit: We always encourage personal growth, so we provide all of our team members with an annual credit to further enhance your skills!
• Professional Development: We offer biannual reviews, as well as opportunities to collaborate across disciplines, internal tech talks, and the chance to learn from specialists with backgrounds from across the games and software development industries.
• Work-Life Balance: We really believe that home life comes first and we promote a flexible working environment. And as an added bonus: We don’t crunch!
• Family Friendly: We understand the importance of family, which is why we offer 6 weeks full of Maternity, Paternity, and Adoption Leave to support you during this exciting time!
• Office Perks: In addition to everything above, we also provide:
• Weekly Team Lunches
• Snacks, Including the Good (Yorkshire) Tea
• Fully Equipped Team Lounge, Including our Favourite Consoles and Games
• And, most importantly, a supportive and creative working environment made up of talented and friendly people, as well as the opportunity to work on some pretty cool games and projects – if we do say so ourselves!

A Friendly Note from the Recruitment Team:

Let us do the work for you: Even if your profile isn't an exact match for all of the qualifications listed above, we still want you to apply. Our team members come from a variety of different industries, not all of which are immediately relevant to game or software development, and we welcome all candidates of similarly varied backgrounds, communities, and identities.

Rocket Science is an equal opportunity employer and is committed to providing a worry-free workplace void of discrimination or harassment. Rocket Scientists are expected to foster and champion an environment in which everyone has the opportunity to feel included and is afforded the respect and dignity they deserve.

Rocket Science does not accept unsolicited résumés from recruiters, employment agencies, or staffing firms.

#li-hybrid