IT Manager

We are looking for an experienced and versatile IT professional to join Wushu Studios as an IT Manager. This role requires a balanced approach, blending team leadership and hands-on technical expertise to maintain and improve the studio’s IT infrastructure. You will shape an effective and efficient IT department that prioritises reliability, security, and user satisfaction, while also fostering a supportive and collaborative environment for your team.

RESPONSIBILITIES

• Provide mentorship and guidance to the IT team, fostering growth and promoting a collaborative work environment.
• Plan work assignments and manage the team’s day-to-day operations, ensuring a people-first approach.
• Regularly communicate with studio leadership and stakeholders, providing clear updates on IT operations, projects, and improvements.
• Oversee the onboarding, offboarding, and general IT user experience to ensure smooth interactions with IT systems.
• Identify training and development opportunities for the IT team to maintain a high standard of service.
• Manage and maintain the studio’s IT infrastructure, ensuring high availability, redundancy, and performance.
• Plan and implement improvements to IT systems and processes to meet the evolving needs of the studio.
• Ensure compliance with cybersecurity policies, licensing, and risk management protocols.
• Administer and troubleshoot systems, including Windows endpoints, Active Directory, Azure, and Linux virtual machines.
• Oversee network reliability and security, utilising features like VLANs, QoS, and Radius.
• Deploy and maintain development tools and services, such as Perforce and TeamCity.
• Manage supplier and service provider relationships to ensure cost-effectiveness and quality.

Requirements

• Proven experience in an IT Management role with a blend of team leadership and hands-on responsibilities.
• Certifications in relevant areas (e.g., ITIL, CCNP, or equivalent) are desirable.
• Strong understanding of IT infrastructure, including endpoint management, networking, and cloud services.
• Experience with hybrid Azure Active Directory and M365 environments.
• Practical knowledge of cybersecurity practices, including endpoint management, firewalls, and emerging threats.
• Familiarity with supporting development tools and environments, particularly in the AAA videogame or related media content industries.
• Effective communicator with strong process documentation skills.
• Ability to work autonomously and adapt to the changing needs of the business.

Benefits

• 25 days holiday + bank holidays
• Christmas shutdown
• Flexible working hours
• x 4 Half-day Fridays (during the summer months)
• A day off on your birthday
• Ongoing training and development
• Employee Assistance Programme (EAP)
• Comprehensive Medical Insurance
• Weekly Yoga Class
• Anti-Crunch ethos
• Referral Bonus Scheme
• Social Events