IT Site Lead
Job Summary
Job Description
- Serve as primary IT contact for San Francisco office, providing in-person support
- Contribute to company-wide support through centralized IT help channel
- Troubleshoot and resolve technical issues across macOS, Windows, SaaS platforms, networking, and AV systems
- Manage and improve local infrastructure, including WiFi, printers, conferencing gear
- Lead onsite IT onboarding for new hires
- Identify opportunities to automate repetitive workflows
- Create and maintain technical documentation for internal IT systems and employee-facing resources
- Collaborate cross-functionally with Security, People, and Workplace teams
- Own local hardware inventory, office setups, and device lifecycle management
- Support Facilities-related tasks on an as-needed basis
- 3+ years of hands-on IT support or IT operations experience
- Deep familiarity with SaaS tools like Google Workspace, Slack, Okta, Notion, and MDM solutions (especially Jamf)
- Solid understanding of identity and access management concepts, including SSO and SAML
- Strong troubleshooting skills across macOS and Windows environments
- Experience in a high-growth or distributed startup environment
- Familiarity with basic scripting or automation tooling
- Okta Certified Professional or other relevant certifications
- 100% medical, dental & vision insurance coverage for you
- Partially covered for your dependents
- One Medical annual membership
- 401k (including employer match on contributions made while employed by Ramp)
- Flexible PTO
- Fertility HRA (up to $5,000 per year)
- WFH stipend to support your home office needs
- Wellness stipend
- Parental Leave
- Relocation support to NYC or SF
- Pet insurance
3 skills required
Job Details
About Ramp
Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 40,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $80 billion in purchases each year.
Ramp’s investors include Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, and Redpoint, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.
Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.
About the Role
Ramp is on a mission to become the most productive company in the world, and our IT team is foundational to that mission. We’re looking for an IT Site Lead to take full ownership of IT operations in our San Francisco office. In this role, you’ll be the go-to partner for employees onsite, delivering seamless support while proactively identifying opportunities to automate and improve workflows. You’ll have access to powerful tools, including AI-driven solutions, and will be empowered to build systems that reduce friction, scale effortlessly, and let your teammates focus on meaningful, strategic work. This is a role for someone who’s resourceful, self-directed, and excited to tackle problems hands-on.
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