IT Support Engineer (2nd line)

What you’ll do

• Support our clients by troubleshooting technical problems related to applications, systems, and computer hardware
• Install and configure Linux and Windows systems and software according to established procedures
• Support databases by writing simple queries, analyzing errors, and creating backups
• Create and update user manuals and technical documentation

Your qualifications

• Good knowledge of Linux and Windows Server operating systems
• Basic knowledge of SQL 
• A good understanding of LAN/WAN configuration issues
• Basic knowledge of virtualization
• Communicative English

Nice to have

• Experience in the IT industry
• Ability to write scripts, including PowerShell and Bash
• Communicative Ukrainian

Important to us

• An authentic passion for IT
• Availability to work shifts
• Initiative, commitment and willingness to develop your skills
• Ability to communicate complex technical issues in a simple way that’s understandable to the end user
• Communication and teamwork

Benefits

• Individual training budget and days off from work
• Flexible working hours
• Relocation package
• Medical care and life insurance
• MyBenefit cafeteria and Multisport
• Subsidized meals
• Sports and integration events
• Language classes
• Referral program
• Work-life balance
• Healthy snacks, fruits and vegetables
• Yoga and fitness sessions at the office
• Carpooling