IT Support Engineer

In this position, you’ll be the driving force behind our technology infrastructure, creating streamlined and scalable IT solutions that simplify complex challenges. You’ll work closely with leadership and cross-functional teams to build a robust digital backbone that not only supports our day-to-day operations but also fuels our growth. If you’re passionate about technology, eager to innovate, and thrive in a fast-paced environment where no two days are the same, we’d love to have you shape the future with us.

You will:

• Onboard and off-board employees, which includes: leading new hire orientations, provisioning and de-provisioning hardware, accounts, and access
• Provide general IT support to all global Scale employees
• Maintain and provide technical assistance with all office technology (printers, Zoom Rooms, room schedulers, and more).
• Own IT asset management and ensure accurate and actionable records are kept of required equipment.
• Track, resolve, or dispatch all issues in our ticketing system (Jira Service Management).
• Create and update technology documentation for internal IT teams and for Scale employees.

What we’re looking for:

• 2+ years of corporate IT experience.
• Expert Level Administration of Google Workspace, Slack, Zoom, Okta, Azure AD/M365
• Deep understanding of hardware and troubleshooting: hardware and software (Mac, Windows) 
• Familiarity with MDM Services preferably Jamf and Intune
• Familiarity with Zoom Rooms and the Zoom admin console
• Experience working with remote teams and multiple offices globally, while using tools like Slack or Zoom to support them.
• Security and Compliance-focused mindset.
• This role is 100% in office, at our San Francisco headquarters

Nice to Haves

• Experience with building out offices
• Skilled in scripting languages (e.g., PowerShell, Python) to automate repetitive IT tasks and improve process efficiency.
• Experience with IT procurement
• Experience managing and troubleshooting network infrastructure (routers, firewalls, VPNs) to ensure seamless connectivity across diverse office environments.
• Familiarity with ITSM frameworks