IT Support Engineer II

1 Month ago • All levels • IT & Infrastructure

Job Summary

Job Description

The IT Support Engineer II role involves processing IT requests within the ITIL framework, meeting Service Level Agreement (SLA) targets, and diagnosing hardware issues on laptops. Responsibilities include providing remote and on-site support, performing hardware upgrades, maintaining accurate records, collaborating with the IT team, and educating users. The job requires adherence to company policies. NCR VOYIX is a global provider of digital commerce solutions, aiming to enhance customer experiences in retail, restaurant, and banking industries. They create exceptional consumer experiences and provide innovative industry-leading technology to various businesses.
Must have:
  • Process requests per ITIL framework within SLA.
  • Diagnose and troubleshoot laptop hardware issues.
  • Provide remote and on-site hardware support.
  • Perform hardware upgrades and replacements.
  • Maintain accurate records of support requests.

Job Details

About NCR VOYIX

NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.

Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.

Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape. 

Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.

PRIMARY RESPONSIBILITIES

  • Processing requests per ITIL framework and within defined SLA.
  • Meeting or exceeding predefined KPI and SLA targets.
  • Diagnose and troubleshoot laptop hardware issues, including but not limited to screens, keyboards, batteries, and internal components.
  • Provide remote and on-site support to users experiencing hardware problems.
  • Perform hardware upgrades and replacements as needed.
  • Maintain accurate records of support requests and resolutions.
  • Collaborate with other IT team members to resolve complex issues.
  • Educate users on best practices for laptop maintenance and usage.
  • Ensure compliance with company policies and procedures.

Offers of employment are conditional upon passage of screening criteria applicable to the job

EEO Statement

Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity.  All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law.  NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential.  We believe in understanding and respecting differences among all people.  Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes

“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”

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About The Company

At NCR Voyix, we specialize in turning routine transactions into meaningful connections. With a rich history of innovation, we've been at the forefront of problem-solving through technology. Operating globally in over 30 countries, we lead in Retail, Restaurant, Digital banking, and Payments. Our solutions optimize banking operations, streamline restaurant services, enhance retail interactions, and foster trust through secure payment systems. We take pride in our strong culture and a history of providing robust career paths. Come work for a leading technology company where you can grow your career. Join us and be part of revolutionizing transactions across these pivotal industries.

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