Junior HelpDesk Engineer

🚀 Who Are We?

Welcome to Welltech—where health meets innovation! 🌍 As a global leader in Health & Fitness industry, we’ve crossed over 200 million installs with five life-changing apps, all designed to boost well-being for millions. Our mission? To transform lives through intuitive nutrition trackers, powerful fitness solutions, and personalized wellness journeys—all powered by a diverse team of over 700 passionate professionals with presence across 5 hubs.

Why Welltech? Imagine joining a team where your impact on global health and wellness is felt daily. At Welltech, we strive to be proactive wellness partners for our users, while continually evolving ourselves.

What We're Looking For

We are looking for a proactive and communicative Junior Helpdesk Engineer to join our IT team. In this role, you will be the first friendly face and point of contact for employees seeking technical assistance. We are seeking an individual who is not only enthusiastic about solving technical puzzles but also possesses a keen, problem-solving mindset. You will be encouraged to identify areas for improvement within our systems and processes and feel empowered to propose changes. Your role is crucial in ensuring the smooth operation of our technology while providing excellent, interactive support to our entire team.

Key Responsibilities:

• Provide timely and effective technical support to employees via our ticketing system, email, Slack, and walk-in requests.

• Troubleshoot issues related to Google Workspace, Okta, MacOS, and Mobile Device Management (MDM).

• Prepare and configure new employee devices, including hardware setup and software installation.

• Set up and provide support for meeting room audiovisual equipment to ensure seamless presentations and conferences.

• Develop and maintain comprehensive technical documentation, including knowledge base articles for processes and policies, user manuals, and system configurations.

• Deliver user training and guidance on Google Workspace and MacOS applications.

• Identify and escalate complex issues to senior IT staff when necessary.

• Collaborate with the IT team to identify and implement system improvements and upgrades.

Required Skills:

• Excellent communication and interpersonal skills, with a genuine desire to help your colleagues.

• A logical approach to problem-solving and a strong sense of curiosity for troubleshooting technical issues.

• Familiarity with MacOS and Google Workspace environments. We don’t expect you to be an expert, but you should be comfortable navigating them.

• Some experience in an IT support or customer service role is highly desirable. We also welcome applications from candidates who can demonstrate equivalent skills through internships, personal projects, or relevant coursework.

• The ability to work effectively both independently and as a collaborative member of a team.

Will be a Plus:

• Experience with Jamf or similar MDM

• Experience with Jira Service Management and Jira Assets

• An interest in automation, demonstrated by some experience with scripting (e.g., Python, Bash).

Candidate journey: ⭕️ Recruiter call ----> ⭕️ Skills assessment-----> ⭕️ Meet the hiring manager

✨ Why You’ll Love Being Part of Welltech:

• Grow Together: Join a culture that champions both personal and professional growth. Here, you’ll thrive as we learn, evolve, and succeed together.

• Lead by Example: No matter your role, your leadership matters. Every team member is empowered to inspire and make an impact.

• Results-Driven: We’re all about achieving meaningful outcomes. It’s not just about the effort, but the difference we make every day.

• We Are Well-Makers: Be part of a movement that’s creating a healthier, happier world. Together, we make well-being a reality!

Check out some of our products

Muscle Booster — https://musclebooster.fitness/

Yoga-Go — https://yoga-go.io/

WalkFit — http://walkfit.pro