Junior IT Specialist

About the job

We are Fool’s Theory, a company from Bielsko-Biała in Poland, creators of the game Seven: The Days Long Gone and The Thaumaturge.
We are actively seeking skilled individuals to join our team to work on a project developed in cooperation with CD PROJEKT RED.

Sounds interesting? Get in touch with us!

Responsibilities

• Manage hardware procurement, including placing and tracking orders.
• Research and recommend appropriate hardware solutions to meet business needs.
• Maintain accurate records in the hardware inventory system.
• Prepare IT equipment for new hires and current employees.
• Oversee the IT aspects of the employee onboarding process.
• Perform routine maintenance and service of IT equipment.
• Provide technical support to employees both onsite and remotely.
• Troubleshoot and resolve basic network issues.
• Diagnose and resolve hardware and software issues.
• Act as a liaison between Fool’s Theory employees and third-party helpdesk providers.
• Communicate with external contractors to resolve technical issues.
• Track and report IT incidents, ensuring timely follow-up and resolution.
• Maintain and update IT documentation regularly.
• Escalate complex issues to IT administrators as necessary.
• Perform other IT-related duties as assigned by the employer.

Requirements

• Solid understanding of computer hardware components and architecture.
• Hands-on experience in assembling, troubleshooting, and maintaining PCs and related hardware.
• Familiarity with diagnostic tools and techniques for identifying hardware issues.
• Working knowledge of Microsoft Windows operating systems.
• Basic understanding of TCP/IP networking concepts.
• Minimum of secondary education (high school diploma or equivalent).
• Strong communication and interpersonal skills.
• Good analytical and problem-solving abilities.
• High attention to detail and accuracy.
• Fluency in English at a minimum B2 level (both spoken and written).
• Willingness to learn, grow, and continuously improve technical skills.

Nice to have

• Familiarity with network solutions (switches, routers, firewalls - especially FortiGate and MikroTik).
• Experience in administering Active Directory.
• Knowledge of virtualization platforms such as Hyper-V and Proxmox.
• Understanding of server operating systems, including Microsoft Windows Server 2019 or newer, and Linux.
• Experience with Google Workspace administration.
• Basic knowledge of Endpoint Detection and Response (EDR) solutions.
• Driver's license.

We offer

• Flexible working hours (core hours 10:00-16:00).
• The opportunity to work fully on-site from our office in Bielsko-Biała.
• English language lessons.
• Working in a group of experienced specialists, often gamedev veterans, who are willing to share their knowledge.
• Private medical insurance (Enel-med).
• Access to MyBenefit platform with a possibility to co-finance a Multisport Card.
• Support of psychology professional.