Junior Product Support Engineer

9 Hours ago • All levels

Job Summary

Job Description

As a Junior Product Support Engineer at Zscaler, you will provide second-line phone/email consultation to debug complex security/network problems independently, work with the Engineering team to assist customers with testing or troubleshooting, reproduce customer issues to verify problems and provide feedback to the Engineering and Operations teams, create entries in the technical support online database to document any incident resolution that is not found in the knowledge base, and promote a team environment. You will need to be based in Wroclaw and willing to work in a hybrid model.
Must have:
  • Be based in Wroclaw and willing to work in a hybrid model.
  • Technical capabilities and potential.
  • Knowledge of network transformation technologies.
  • Ability to read packet captures.
  • Troubleshooting, design, and implementation experience.
Good to have:
  • Background in Internet and Security technologies.
  • Vendor certification such as CCNA or equivalent.
  • 1+ years of experience with HTTP and TCP/IP.
Perks:
  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks

Job Details

About Zscaler

Serving thousands of enterprise customers around the world including 40% of Fortune 500 companies, Zscaler (NASDAQ: ZS) was founded in 2007 with a mission to make the cloud a safe place to do business and a more enjoyable experience for enterprise users. As the operator of the world’s largest security cloud, Zscaler accelerates digital transformation so enterprises can be more agile, efficient, resilient, and secure. The pioneering, AI-powered Zscaler Zero Trust Exchange™ platform, which is found in our SASE and SSE offerings, protects thousands of enterprise customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Named a Best Workplace in Technology by Fortune and others, Zscaler fosters an inclusive and supportive culture that is home to some of the brightest minds in the industry. If you thrive in an environment that is fast-paced and collaborative, and you are passionate about building and innovating for the greater good, come make your next move with Zscaler. 

Our Engineering team built the world’s largest cloud security platform from the ground up, and we keep building. With more than 100 patents and big plans for enhancing services and increasing our global footprint, the team has made us and our multitenant architecture today's cloud security leader, with more than 15 million users in 185 countries. Bring your vision and passion to our team of cloud architects, software engineers, security experts, and more who are enabling organizations worldwide to harness speed and agility with a cloud-first strategy.

We're looking for an experienced Technical Product Support Engineer to join our team and report to the Sr. Manager, Product Support.You'll be based in a hybrid role at our Wrocław, Poland office and be responsible for:

  • Providing second line phone/email consultation to independently debug complex security/network problems
  • Working with Engineering and assist the customer with testing or troubleshooting
  • Reproducing customer issues to verify problems and provide feedback to Engineering and Operations team
  • Creating entries in our technical support online database to document any incident resolution that is not found in our knowledge base
  • Promoting a team environment by assisting and contributing to fellow Zscaler employees whenever necessary to enhance the professional development of everyone

What We're Looking for (Minimum Qualifications)

  • Must be based in Wrocław and willing to work in a hybrid model
  • Technical capabilities and potential 
  • Network transformation technologies such as MPLS, SD-WAN or WAN Optimization
  • The ability to read packet captures
  • Troubleshooting knowledge, design and implementation experience

What Will Make You Stand Out (Preferred Qualifications)

  • A background in Internet and Security technologies such as SWG, Sandboxing, Firewalls, DLP, and VPNs
  • A vendor certification such as CCNA or equivalent of it
  • 1+ years of experience with HTTP and TCP/IP

#LI-RR2

#LI-HYBRID

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

  • Various health plans
  • Time off plans for vacation and sick time
  • Parental leave options
  • Retirement options
  • Education reimbursement
  • In-office perks, and more!

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws.

See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

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About The Company

Zscaler enables the world’s leading organizations to securely transform their networks and applications for a mobile and cloud first world. Its flagship services, Zscaler Internet Access and Zscaler Private Access, create fast, secure connections between users and applications, regardless of device, location, or network. Zscaler services are 100% cloud-delivered and offer the simplicity, enhanced security, and improved user experience that traditional appliances or hybrid solutions are unable to match. Used in more than 185 countries, Zscaler operates the world’s largest cloud security platform, protecting thousands of enterprises and government agencies from cyberattacks and data loss.



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