Job Description
Join Binance's Customer Service team as a KYC/KYB Analyst with Japanese language skills. This client-facing role focuses on providing exceptional support through ticketing systems and live chat for a cryptocurrency exchange platform. Responsibilities include handling customer queries, managing the client onboarding process, reviewing inquiries for individuals and corporations, escalating risks, and collaborating with stakeholders like Compliance and Product teams to gather necessary KYC/KYB due diligence information. The role also involves monitoring and escalating unusual activities or AML flags, participating in AML/CFT training, and sharing knowledge with team members across regions. You will also undertake general administration and ancillary activities as required.
Good To Have:
- Knowledge of virtual currency policies.
- Knowledge of different entity types.
- Additional languages.
Must Have:
- At least 3 years of experience in Customer Support/KYC/KYB.
- Knowledge of relevant rules and regulations.
- Proficiency in conducting risk assessments.
- Proficiency in compliance applications (e.g., World-Check).
- Strong accountability for client onboarding.
- Ability to multitask and work under pressure.
- Detail-oriented with strong time management skills.
- Fluency in English and Japanese.
Join Binance's Customer Service team and be a part of a client-facing business function where exceptional support is our priority. We aim to create a platform where users receive top-quality assistance with fast response times and accurate information. Our support is provided via ticketing systems and live chat, handling customer queries, complaints, and identification approval processes for our world-class cryptocurrency exchange platform. We seek empathetic, communicative, and problem-solving individuals who can advocate for our customers and gather valuable feedback. Join us and help ensure exceptional service standards and high customer satisfaction.
Responsibilities
- Handle and review all enquiries raised by clients regarding client onboarding (Individual/Corporates).
- Manage personal workload and priority items and ensure timely escalation of key risks/issues to managers.
- Work closely with the stakeholders (Front Office, Compliance, Product etc) and assist clients as required, to obtain all necessary supporting evidence to fulfill KYC/KYB due diligence.
- Monitor, document and escalate unusual activities or AML flags.
- Participate in internal and external training programs related to AML / CFT and other subjects that may form part of the day to day work requirements.
- Liaise with team members across the country and region to facilitate knowledge sharing.
- Any general administration and ancillary activities as may be required and related to the above functions in accordance with the business requirements of the Company.
Requirements
- At least 3 years directly related experience in a Customer Support / KYC/KYB operations /Onboarding/ Compliance role with substantial knowledge of relevant rules and regulations and the day-to-day compliance affairs.
- Good knowledge on provisions of local laws, directives, regulations and otherwise standards applicable to subject persons and knowledge of upcoming regulation of virtual currency policies is a strong plus.
- Good proficiency in conducting risk assessments, trigger reviews and enhanced due diligence.
- Proficiency in compliance applications such as World-Check, Liquid, Refinitiv etc.
- Strong sense of accountability and ownership over the end-to-end client onboarding process (knowing different entity types is a plus).
- Self-motivated, ability to multitask and work effectively under pressure and stress.
- Detail-oriented with a strong controlled mindset and time management skills.
- Fluency in English and Japanese is required to be able to coordinate with overseas partners and stakeholders. Additional languages would be an advantage.
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