Learning Support Technician

1 Month ago • 2-10 Years • Customer Service • $44,200 PA - $54,090.8 PA

Job Summary

Job Description

WPI's Electrical and Computer Engineering Department is seeking a Learning Support Technician. Responsibilities include monitoring and providing help to campus students, faculty, and staff in areas of Electronics and Mechanics. Duties involve updating, ordering, and dispensing electrical and mechanical components and materials, teaching soldering, troubleshooting electro-mechanical circuits and projects, and utilizing design software like Multisim/Labview and Ultiboard, as well as Solidworks. The role also requires knowledge of machine shop equipment and tooling for fabricating materials for lecture demonstrations and projects. The technician will assist in fabricating and troubleshooting electrical and mechanical projects, supporting users with issues, managing student project accounts and component inventory, and performing routine maintenance on shop equipment and PCs.
Must have:
  • Associate degree
  • 2-10 years of experience
  • Fabricate and troubleshoot electrical/mechanical projects
  • Assist with electrical/mechanical problems
  • Troubleshoot electronic and mechanical project fabrication issues
Good to have:
  • Knowledge of PC hardware and software
  • Utilize Multisim/Labview and Ultiboard design software
  • Knowledge of machine shop equipment and tooling
Perks:
  • Robust retirement match
  • Wellness perks
  • Tuition assistance

Job Details

JOB TITLE

Learning Support Technician

LOCATION

Worcester

DEPARTMENT NAME

Electrical & Computer Engineering

DIVISION NAME

Worcester Polytechnic Institute - WPI

JOB DESCRIPTION SUMMARY

WPI's Electrical and Computer Engineering Department is seeking a Learning Support Technician whose primary departmental responsibilities are for monitoring and providing help to campus students, faculty and staff in areas encompassing Electronics and Mechanics. Duties and responsibilities include updating, ordering and dispensing electrical and mechanical components and materials, teaching soldering, troubleshooting, electro/mechanical circuit and project fabrication for various departmental courses and projects. Utilizing Multisim/Labview and Ultiboard design software simulation tools and Solidworks. This also includes a working knowledge of our machine shops equipment and tooling, fabrications with a large variety of materials for use in lecture demonstrations and projects.

JOB DESCRIPTION

Responsibilities:
Fabricate and troubleshoot various electrical and mechanical projects and systems.

  • Assist the faculty, students and staff with electrical and mechanical problems.

  • Perform or oversee student help in entering and tracking all student project accounts, keeping our inventory of the components, hardware, special materials and equipment updated on our network based PC system.

Help faculty, staff and students in finding information on parts and equipment.

  • Assist colleague in performing or overseeing student help in routine maintenance of shop equipment and all department PC’s. This would involve internal and external cleaning, replacement of cards, disk drives, etc. as the need arises which requires knowledge of PC hardware and software.

Assist students in troubleshooting electronic and mechanical project fabrication problems to component level if necessary. Assist/instruct students with any software problems they may present related to IPQ, MPQ projects.

  • Perform or oversee student help in stocking, dispensing and retrieving components, kits, reference material and equipment which accounts for most of the general counter activity. This activity will also be shared with a colleague.

  • Order the necessary electro-mechanical supplies as the need arises with ECE managers approval.

Oversee the use of students in the use of our machine and electrical shop tools and equipment as noted above.

Create sophisticated class demonstrations under the direction of our faculty.


Requirements:
• Associate degree
• 2-10 years of experience

Hourly pay rate: $21.25 - $26.01. This is an on-site 40 hours per week position. WPI’s benefits package includes a robust retirement match, wellness perks, tuition assistance and more!

Please submit a resume and cover letter for consideration.

FLSA STATUS

United States of America (Non-Exempt)

WPI is an Equal Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability. It seeks individuals from all backgrounds and experiences who will contribute to a culture of creativity, collaboration, inclusion, problem solving, innovation, high performance, and change making.  It is committed to maintaining a campus environment free of harassment and discrimination.

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About The Company

Worcester Polytechnic Institute (WPI) is a vibrant and diverse community of extraordinarystudents, talentedand dedicated staff, and world-renowned faculty. Along with its state-of-the-art research facilities, WPI offers competitive and comprehensive employee benefit programs, including paid time off, health insurance, life and long-term disability insurance, retirement savings plans, tuition assistance, flexible spending accounts, and a working environmentthat prioritizes mental health and well-being.It is a community committed to civility and respect—making inclusion and belonging a reality for everyone on its campus.

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