Live Quality Analyst
Job Description
- Familiar with office software such as Excel, Word, Google Sheets etc.
- With dataprocessing experience and other data analysis capabilities.
- Prior experience in content moderation, trust & safety, or related fields is a plus.
- Monitor live video content quality to ensure community ecological security.
- Perform thorough data analysis, feedback problems, handle necessary escalation, and form quality inspection reports.
- Work closely with other departments to respond immediately to relevant operation's needs.
- Participate in the development of quality inspection standards and continuously optimize processes and system platforms.
- Inclusive space where employees are valued for their skills, experiences, and unique perspectives.
- Comprehensive and evidence-based programs to promote and support physical and mental wellbeing.
Welcome to Live Team!
At TikTok, we're building a world where people can safely discover, create, and connect. The Trust & Safety (T&S) team plays a critical role in ensuring our global community remains safe and empowered to express themselves freely across all our platforms. Our team is dedicated to protecting the integrity of our online environment. Through a combination of advanced technology and skilled human moderation, we proactively detect and remove harmful content—often before it reaches the broader community. We've made significant investments in both people and systems to uphold a safe and positive experience for all users.
About the Position
Please note that this role may involve exposure to sensitive or potentially harmful content. This can occur as a core part of the role, during specific projects, in response to escalation requests, or incidentally during routine work. The content may appear in various formats, including images, videos, and text. While some of this material reflects every day life, it can also include, but is not limited to content related to bullying, hate speech, child safety concerns, self-harm, violence, or harm to animals. We are committed to supporting our team’s well-being and provide resources to help manage the impact of this type of content.
Responsibilities
- Responsible for monitoring live video content quality to ensure community ecological security.
- Thorough data analysis, feedback problems & handle necessary escalation and form a quality inspection report.
- Work closely and hand in hand with other departments to respond immediately to relevant operation's needs.
- Participate in the development of quality inspection standards and continuously optimize the process and system platform.
