Maintenance Technician

Nordson Packaging, a global leader in Packaging, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

GENERAL SUMMARY:

Work in a fast-paced environment to take incoming technical calls regarding adhesive applications equipment from customers. Listen, analyze, troubleshoot and resolve technical issues for adhesives application equipment. You'll utilize multiple databases to aid in troubleshooting and recording of the results of your interactions.

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Answer incoming customer calls and provide Technical Service assistance for adhesive applications equipment
• Interact and coordinate with other departments to resolve customer issues
• Communicate with customers via phone, text and e-mail
• Provide product and service information, conflict resolution and trouble shooting
• Act as a liaison between Nordson Field Sales & Service staff, Quality and Engineering
• Test, teardown and evaluation of returned Demo products. (As needed)
• Escalate customer trouble issues when appropriate
• Participate in After Hours technical support rotation
• Trainer – Teach a technical training course on core application equipment
• Overtime may be necessary as assignments dictate, to include weekdays, weekends, and occasional holidays
• Performs other duties as assigned

MINIMUM QUALIFICATIONS:

To perform this position successfully, an individual must be able to perform each job duty satisfactorily.  The requirements listed below are representative of the knowledge, skills, and/or abilities required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Required Education:

• Associates degree (A.A. / A.S.) Or equivalent from two-year College or Technical School; or four to five years of related experience and/or training is required. An equivalent combination of education and experience is acceptable. Military experience in a technical MOS/AFSC/NEC is desirable

• Minimum 3-5 years related experience.

Knowledge, Skills & Abilities (KSA’s):

• Well-developed communication and analytical skillsets
• Mechanical and electrical knowledge and skills
• Hydraulic systems knowledge and skills
• Basic electronic knowledge and skills to include the use of typical instrumentation, tools and equipment
• Ability to read and comprehend installation, dimensional and troubleshooting drawings/flowcharts plus hydraulic/pneumatic diagrams, electrical schematics and wiring diagrams
• Basic understanding of PLC systems knowledge and interface a plus
• Excellent computer skillset to maintain records, prepare correspondence, and for communication purposes
• High customer and service orientation
• Ability to sit in front of computer for prolonged periods of time
• Wear a headset
• Ability to multitask between systems
• Ability to quickly adapt to change

PHYSICAL DEMANDS:

The characteristics listed below are representative of the physical demands required by an individual to successfully perform the essential duties of this position.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Field/Manufacturing environment. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals

Travel Required

5%

Interested?

If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.

About Nordson Packaging

Nordson Packaging is the leader in precision dispensing, fluid management, and related technologies. We serve the Packaging end market to improve production efficiency and product quality for a variety of packaging manufacturing processes. By joining our team today, you will help us bring innovative ideas to life. Nordson Packaging is a global team that works to create technology that helps efficiently apply adhesives to meet both form and function for a wide variety of packaging applications like tankless technology, self-diagnostic and intuitive touch-screen controls, auto-fill technology, clean-cutoff and self-cleaning applicators, and pattern generation controls. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson Packaging. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.