Manager Business Application
Job Summary
Job Description
Barracuda, a leading cybersecurity company, seeks a Manager Business Application to join their passionate team. This role involves optimizing operational efficiencies and maintaining global processes by identifying and analyzing existing business processes. You will be responsible for complex business processes and systems related to order management and sales operations, reporting to the Vice President of Global Business Systems. Key responsibilities include eliciting business requirements, translating them into system specifications, and collaborating with technical teams on solutions. You will also manage priorities, resolve blockers, and ensure quality through user acceptance testing, acting as a thought leader for driving solutions.
Must have:
- 5+ years in Salesforce/NetSuite administration or support
- Strong knowledge of adjacent systems (MuleSoft/Boomi, Workday, Ironclad)
- Experience managing production incidents and escalations
- Comfortable with SQL, APIs, and data troubleshooting
- Understanding of cloud architecture and integration patterns
- Bachelor's degree or equivalent experience
- 5+ years documenting and coordinating technical solutions
- Demonstrated understanding of sales and order process
- Experience with Order Management in a two-tiered sales model
- Self-starter, detail-oriented, and collaborative team player
- Strong project management and communication skills
- Critical thinking and ability to drive positive change
- Understanding of Agile methodology, Scrum, SAFe
Good to have:
- Experience with consumption-based billing platforms
- Business acumen of Managed Service Providers (MSPs)
- Strong competency in the Atlassian tool suite
Perks:
- Equity in the form of non-qualifying options
- Opportunities for cross-training and career advancement
- Voice your opinion and make an impact
- Valued experience
8 skills required
Job Details
Job ID 26-513
Come join our passionate team! Barracuda is a leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with solutions that are easy to buy, deploy, and use.
We know a diverse workforce adds to our collective value and strength as an organization. Barracuda Networks is proud to be an employer that complies with all applicable national, state and local laws pertaining to nondiscrimination and equal opportunity regardless of race, gender, religion, sex, sexual orientation, national origin, or disability.
Manager Business System
As part of Barracuda’s Business Systems team, you will have broad exposure to the entire Barracuda business along with the data and analytics to drive the organization’s most critical strategy, decisions and operations. You will be responsible for the complex business processes and systems that revolve around order management and sales operations. This role reports into the Vice President of global Business Systems.
What you’ll be working on
- Identify, analyze, and improve upon existing business processes within the organization to optimize operational efficiencies and maintain a global process.
- Responsible for direct interaction with stakeholders including, but not limited to, eliciting comprehensive business requirements and use cases and recommending appropriate solutions across Salesforce, NetSuite, Boomi, and adjacent applications.
- Accurately translate business requirements to detail-level system specifications
- Engage with Technical Architects and Developers on technical strategy and designs to meet business needs
- Work with Development, QA, and other teams to communicate, verify, document and test the desired functionality changes.
- Manage multiple competing priorities through effective organization and communication.
- Work within or across multiple project teams to ensure that blockers are resolved, and communication gaps are plugged quickly and efficiently.
- Ensure quality and completeness of the finished product by participating in user acceptance testing, ensuring that acceptance criteria are met.
- Acts as a thought leader to drive solutions
Experience and requirements
- 5+ years of hands-on proven expertise in Salesforce and NetSuite administration or support
- Strong working knowledge of adjacent Systems, MuleSoft /Boomi, Workday, Ironclad
- Experience in managing production incidents, escalations, and change control
- Comfortable with SQL, APIs, and data troubleshooting across systems
- Understanding of cloud-based architecture and integration patterns
- Bachelor’s degree or equivalent relevant experience
- 5+ years of hands-on experience documenting, researching, solutions and coordinating technical and business process solutions
- Demonstrated understanding of sales and order process, systems, and domain data
- Experience with Order Management in a two-tiered sales model
- Experience with consumption-based Billing Platforms a strong plus
- Business acumen of MSP’s (Managed Service Providers) a strong plus
Skills
- Self-starter and highly detail oriented, with a willingness to roll up your sleeves
- An architecting mindset, attuned to creating highly efficient, clean and scalable processes
- Strong project management experience
- Exceptional communication skills, both written and oral
- Highly professional team player who collaborates and problem solves in a highly matrixed cross-functional environment
- Proven success working a highly collaborative, matrixed environment, with a track record of measurable business impact
- Capability to demonstrate critical thinking and proven track record of positive change
- Exceptional understanding of Agile methodology, Scrum, SAFe, and Agile tools
- Strong competency in the Atlassian tool suite
What you’ll get from us
A team where you can voice your opinion, make an impact, and where you and your experience are valued. Internal mobility – there are opportunities for cross training and the ability to attain your next career step within Barracuda. In addition, you will receive equity, in the form of non-qualifying options.
#LI-hybrid
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