Manager, CDD Operations

10 Hours ago • 5 Years +

Job Summary

Job Description

The EEA Manager for Customer Due Diligence (CDD) will lead the CDD team, covering KYC, KYB, EDD, screening, and periodic reviews. This role involves collaboration with country, regional, and global stakeholders. Responsibilities include leading strategic direction, training, and advisory support for EEA CDD processes, developing and maintaining KYC/KYB policies, procedures, controls, and frameworks, providing people management, and ensuring team service level standards are met. The manager will also liaise with various functions, oversee new client onboarding, monitor periodic reviews, prepare reports, and ensure data maintenance in accordance with European Regulations and Group policies.

Must have:

5 years of CDD team management experience in financial services.
Proven leadership and management skills.
Strong communication, planning, and organizational skills.
Understanding of business, operations, and risk functions.
Fluency in English.
Bachelor’s Degree or equivalent experience.

Good to have:

ACAMS or ICA certification.
Experience working with global teams across time zones.
Experience working in the crypto industry.

Perks:

Competitive total compensation package.
Learning and development programs and education subsidies.
Comprehensive healthcare schemes for employees and dependants.
Wellness allowance.
Various team building programs and company events.
The ability to help shape a new industry.

2 skills required

2 skills required for this role

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Job Details

Who We Are

At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom.

OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves.

Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.

About the Opportunity

The EEA Manager for Customer Due Diligence (CDD) is responsible for leading the CDD team. You will lead the EEA CDD teams covering KYC, KYB, EDD, screening and periodic reviews. You will work with the country, regional and global stakeholders and must be flexible, willing, and able to work in a dynamic environment. The position reports directly to the EEA Senior Manager of CDD, with matrix reporting to management as necessary.

What You’ll Be Doing

Leadership of a CDD team of over 20 people based in Hungary.
Leading strategic direction, training and advisory support with regards to EEA CDD processes.
Developing and maintaining robust KYC / KYB policies, procedures, controls, and frameworks.
Provide people management and development responsibilities, and ensure team service level standards are met.
Liaise with various functions (e.g. Compliance) and stakeholders across the business. within business units for onboarding or periodic review queries.
Oversee new client onboarding, and implement process enhancements to improve client onboarding experience in EEA.
Monitor periodic reviews to ensure regulatory requirements are met.
Can exercise independence of judgement and autonomy.
Prepare daily and weekly onboarding metrics and progress reports.
Ensure that all legal and customer files / data are maintained, in accordance with European Regulations and Group policies.

What We Look For In You

5 years experience of running a CDD team preferably in the financial service industry
Proven leadership and management skills.
Strong communication, planning, and organisational skills
Understanding of business, operations and risk functions.
Fluency in English
Bachelor’s Degree or relevant equivalent experience or professional qualification.

Nice to Haves:

ACAMS or ICA certification.
Experience working with teams across global offices and time zones
Experience of working in crypto industry.

Perks & Benefits

Competitive total compensation package.
Learning and development programs, and education subsidies for employees' growth and development.
Comprehensive healthcare schemes for employees and dependants.
Wellness allowance.
Various team building programs and company events.
Wellness allowances.
The ability to help shape a new industry.
More that we love to tell you along the process!