Manager CX

3 Months ago • 5 Years +

Job Summary

Job Description

The Manager CX role involves developing and executing personalized, multi-channel marketing campaigns using Salesforce Marketing Cloud (SFMC). Responsibilities include utilizing SFMC modules, managing customer data, using SQL and AMPscript for personalization, developing customer journeys, and implementing dynamic content strategies. The role also requires acting as an SFMC subject matter expert, staying updated on best practices, and providing support to internal teams.
Must have:
  • Develop and optimize marketing campaigns using Salesforce Marketing Cloud.
  • Utilize SFMC modules such as Email Studio and Journey Builder.
  • Manage and maintain customer data for targeted campaigns.
  • Use SQL, AMPscript, and Data Extensions within SFMC.
  • Develop customer journeys and lifecycle marketing campaigns.
  • Implement dynamic content and personalization strategies.
Good to have:
  • Agency experience with client-facing roles and agile project management.
  • Familiarity with other campaign orchestration platforms like SAS or Oracle.
  • Experience with JavaScript, JSON, XML, HTML, MJML, and CSS.

Job Details


Bounteous x Accolite is a premier end-to-end digital transformation consultancy dedicated to partnering with ambitious brands to create digital solutions for today’s complex challenges and tomorrow’s opportunities. With uncompromising standards for technical and domain expertise, we deliver innovative and strategic solutions in Strategy, Analytics, Digital Engineering, Cloud, Data & AI, Experience Design, and Marketing.


Our Co-Innovation methodology is a unique engagement model designed to align interests and accelerate value creation. Our clients worldwide benefit from the skills and expertise of over 4,000+ expert team members across the Americas, APAC, and EMEA. By partnering with leading technology providers, we craft transformative digital experiences that enhance customer engagement and drive business success.


Key Responsibilities
  • Develop, execute, and optimize personalized, multi-channel marketing campaigns using Salesforce Marketing Cloud (SFMC).
  • Leverage SFMC modules like Email Studio, Journey Builder, Audience Builder, 
  • Automation Studio, and Mobile Studio to create targeted marketing initiatives.
  • Ensure timely execution of marketing campaigns, including audience segmentation, email scheduling, and A/B testing.
  • Manage and maintain customer data, ensuring proper segmentation for targeted campaigns.
  • Utilize SQL, AMPscript, and Data Extensions within SFMC to enhance personalization and automation.
  • Develop customer journeys and lifecycle marketing campaigns using Journey Builder and Automation Studio.
  • Implement dynamic content and personalization strategies to improve engagement and conversion rates.
  • Enhance marketing efficiency through trigger-based automation and AI-driven recommendations.
  • Act as the SFMC subject matter expert, providing guidance and training to internal teams.
  • Stay updated on SFMC best practices, new features, and industry trends.
  • Support Campaign Architects, as required, with platform configuration, development and optimization tasks and in enforcing best practices
  • Provide campaign QA, testing and deployment support to other developers, campaign specialists and QA resources
  • Work closely with project management team to manage workflow and deadlines across multiple, simultaneous campaign projects and change controls
  • Provide support to senior team members throughout project estimation and Campaign discovery engagements, as needed
  • Provide support to internal Campaign Operations team for ongoing campaign platform, workflow and template optimizations, as needed


Preferred Qualifications
  • Bachelor’s degree in Computer Science, a related business or technology field, or equivalent work experience required
  • 5+ years experience in a Software Development role working with data driven applications
  • Proficiency in SFMC (Email Studio, Journey Builder, Automation Studio, etc.).
  • Strong knowledge of email marketing, automation, and CRM integration.
  • Strong analytical, problem-solving, and project management skills.
  • Ability to work cross-functionally and manage multiple projects simultaneously
  • Experienced data modeler in relational database systems
  • Experienced writing SQL queries for Select/Insert/Update/Delete, including knowledge of multi-table joins and outer joins
  • Experienced with JavaScript, JSON and XML
  • Experience or familiarity with HTML, MJML, CSS and responsive email coding a plus (but not required)
  • Agency experience preferred, with experience in a client-facing role and knowledge of overall agency structures and agile project management methodologies
  • Excellent oral and written communication skills
  • Familiarity with other industry-leading Campaign orchestration platforms a plus (such as Salesforce Marketing Cloud, SAS, Redpoint, Oracle or similar)
  • Bounteous is focused on promoting an inclusive environment and is proud to be an equal opportunity employer. We celebrate the different viewpoints and experiences our diverse group of team members bring to Bounteous. Bounteous does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status, or any other status protected under federal, state, or local law.


Preferred Certifications (a plus):
  • Salesforce Marketing Cloud Email Specialist
  • Salesforce Marketing Cloud Consultant
  • Google Analytics Certification


Similar Jobs

Milk Visual Effects - Roto Prep Artist

Milk Visual Effects

(On-Site)
6 Months ago
Lucid Reality Labs - UI/UX Designer

Lucid Reality Labs

Poland (Remote)
3 Months ago
Falcon games - JAVA PROGRAMMER

Falcon games

Hanoi, Vietnam (On-Site)
1 Month ago
Opendoor - Software Engineer (Consumer)

Opendoor

San Francisco, California, United States (Hybrid)
3 Weeks ago
Gupta - Full-Stack Engineer

Gupta

Boston, Massachusetts, United States (On-Site)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

London stock Exchange - Lead Software Engineer (Python)

London stock Exchange

Nottingham, England, United Kingdom (On-Site)
1 Month ago
The Walt Disney Company - KABC Temporary Digital News Producer, Spanish Language

The Walt Disney Company

Glendale, California, United States (On-Site)
6 Months ago
SmileGate - Group Purchasing System and Internal Web System Operation Developer

SmileGate

Seongnam-si, Gyeonggi-do, South Korea (On-Site)
1 Month ago
Crunchyroll - Senior Frontend Developer, Conversion & Purchase Experience

Crunchyroll

San Francisco, California, United States (Remote)
6 Months ago
Studio camelia - Mobile Distribution Stage Assistant

Studio camelia

Montpellier, Occitanie, France (On-Site)
3 Weeks ago
WebFX - Digital Marketing Specialist - Account Manager

WebFX

York, Pennsylvania, United States (On-Site)
7 Months ago
Evolution - Network Engineer

Evolution

Lisbon, Lisbon, Portugal (On-Site)
7 Months ago
WebFX - Jr. Content Marketer

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
7 Months ago
PwC - PwC Private, Cross Border Tax, Manager (Bilingual FR/EN)

PwC

Montreal, Quebec, Canada (On-Site)
8 Months ago
Dun & Bradstreet - Early Talent Network

Dun & Bradstreet

Jacksonville, Florida, United States (On-Site)
8 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Chennai, Tamil Nadu, India

PwC - IN_Manager_ Agile Coach_Advisory Corporate_Advisory_Bangalore

PwC

Bengaluru, Karnataka, India (On-Site)
8 Months ago
NCR Atleos - Customer Engineer

NCR Atleos

India (On-Site)
1 Month ago
CME Group - Software Engineer III

CME Group

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
Zscaler - Technical Account Manager

Zscaler

Sahibzada Ajit Singh Nagar, Punjab, India (Hybrid)
3 Weeks ago
Jellyfish - Data Analyst Manager

Jellyfish

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
Cyara - Senior Database Administrator

Cyara

Hyderabad, Telangana, India (Hybrid)
1 Month ago
Ethos Life - Product Analyst

Ethos Life

Bengaluru, Karnataka, India (Hybrid)
1 Month ago
Tesla - Order Operations Specialist

Tesla

Mumbai, Maharashtra, India (On-Site)
4 Months ago
Synechron - Senior QA Engineer (Automation Testing)

Synechron

Bengaluru, Karnataka, India (On-Site)
1 Month ago
INTEL - Wi-Fi Software Development Lead Engineer

INTEL

Bengaluru, Karnataka, India (Hybrid)
1 Year ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!