Manager, Developer Support Engineer

4 Months ago • All levels • Software Development & Engineering

Job Summary

Job Description

As a Manager, Developer Support Engineer, you will lead a team of Developer Support Engineers, ensuring the success of Unity's valued partners. You'll work directly with customers, helping them understand and trust Unity. Your role is a vital link between partners and internal teams, ensuring a world-class customer experience. This includes strategic business development, managing the DSE staff, and coordinating communication. You will also foster an encouraging and inclusive culture. You will strive for constant improvement with customers and within Unity.
Must have:
  • Lead high-performance engineering teams and business development.
  • Native Japanese and high English proficiency with strong communication skills.
  • Highly-proactive and empathic, willing to listen to others.
Good to have:
  • Knowledge of SaaS Customer Success lifecycles and actions.
  • Previous employment in the games industry or related industries.
  • Software engineering background (preferably in game development).

Job Details

The opportunity
Unity Technologies Japan's Strategic Partner Support Team is looking for a proactive, people-centric manager who will be responsible for the success of our most valued partners while equipping a team of Developer Support Engineers (DSE) with the knowledge they need to guide the success of Unity's largest customers.

In this role, you will directly engage with customers to help them deepen their understanding of and trust in Unity. Your work will act as a vital link between our partners and Unity's internal teams, ensuring that we consistently surpass expectations and push the boundaries of what's possible in gaming. Rest assured, you'll never be bored at Unity.

As a Manager, Developer Support Engineering, you're the fuel that keeps the whole operation ticking! You'll need a deep understanding of Unity's customers' development pathways, which you’ll use to help surface and solve people's issues and offer Unity's strategic support services to customers.

Strive for constant improvement both with our customers and within Unity. Set the bar high, ensuring we are always focused, on point, and delivering a world-class customer experience. You will enable an encouraging, inclusive culture and proactively seek to build a team with a diverse range of skills and experiences.

What you'll be doing

  • Strategic business development in the game development community, developers and publishers in Japan
  • Supporting the managerial aspects of the growing DSE staff within our team
  • Coordination and communication support when our DSEs need to work in liaison with the other groups at Unity
  • Coordination and communication with our supported customers as necessary
  • Proactively maintain excellent relations between the team and other departments within Unity

What we're looking for

  • Proven track record of leading high-performance engineering teams and business development skill and experience
  • Candidates must have native Japanese and a high level of proficiency in English, with outstanding social and communication skills
  • A highly-proactive and empathic sensibility and actively willing to listen to others
  • Willingness to travel both domestically and internationally

You might also have

  • Knowledge of SaaS Customer Success lifecycles and actions
  • Previous employment in the games industry, including games services or other related industries
  • Software engineering background (preferably in game development)

Additional information

  • International relocation support is not available for this position.
  • Work visa/immigration sponsorship is not available for this position

Life at Unity
Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. Therefore, we provide employment opportunities without regard to age, race, color, ancestry, national origin, disability, gender, or any other protected status in accordance with applicable law. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect and Applicant Privacy Policies. Should you have any concerns about your privacy, please contact us at DPO@unity.com.

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