Manager, Software Engineering - Global Player Support

Riot engineers bring deep knowledge of specific technical areas but also value the opportunity to work across multiple domains.  As an Engineering Manager, you’ll offer creative solutions to organizational design. You’ll also serve as a mentor for engineers, guiding their performance and finding growth opportunities while delivering technical solutions that support Riot’s ability to serve our players.

As a Manager, Software Engineering on the Global Player Support Team, you will report to the Senior Engineering Manager for the group . You will lead the team using your deep knowledge of scalable service development and web best practices to help us build and deliver world-class support experiences to players around the globe. You will be involved in architecting the next generation of our player-facing ecosystem - ensuring players can get the help they need where they need it.

Responsibilities:

• Manage a team of 4-6 engineers
• Work with team leaders to create an organizational and staffing plan that supports product goals
• Support engineers' careers through mentorship and identifying growth opportunities
• Manage the team's health and performance from a place of empathy
• Support your team by working collaboratively with product, delivery, technical, and quality leads
• Interview and recruit new engineers to meet the changing needs of the team
• Support the engineers with your own deep engineering expertise
• Stay hands-on with your team's tech, overseeing the technical design and deliverables of the team

Required Qualifications: 

• 6+ years of professional software development experience.
• 2+ years of experience directly leading and mentoring an engineering team
• Experience delivering rich web-applications and microservices
• Strong proficiency in web best practices (SEO, CDN, SPA)
• Expertise in project management, prioritization frameworks and guiding investment strategies in people and systems.

Desired Qualifications:

• 2+ years leading full stack web development
• Experience with Java, GraphQL, ReactJS, and Typescript.
• Experience with headless CMS solutions like Sanity
• Experience with CRM solutions like Zendesk
• Experience working with global customer support organizations.

For this role, you'll find success through craft expertise and a collaborative spirit that prioritizes the delight of players. We will look at your past studies and experience, but for this role, we also look for dedicated people with a personal relationship with games. If you embody player empathy and care about players' experiences, this is the role for you!

Our Perks:

Riot focuses on work/life balance, shown by our open paid time off policy and other perks such as flexible work schedules. We offer medical, dental, and life insurance, parental leave for you, your spouse/domestic partner, and children, and a 401k with company match. Check out our benefits pages for more information.

Riot Games fosters a player and workplace experience that values teamwork embodied by the Summoner's Code and Community Code. Our culture embraces differences as a strength, and our values are the guiding principles for how we approach work. We are committed to putting diversity and inclusion (D&I) at the center of everything we do, and promoting a fair and collaborative culture where Rioters treat one another with dignity and respect. We encourage you to read more about our value of thriving together and our ongoing work to build the most inclusive company in Gaming.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law. We consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with applicable federal, state and local law, including the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, the San Francisco Fair Chance Ordinance, and the Washington Fair Chance Act.

Per the Los Angeles County Fair Chance Ordinance, the following core duties may create a basis for disqualifying candidates with relevant criminal histories:

• Safeguarding confidential and sensitive Company data
• Communication with others, including Rioters and third parties such as vendors, and/or players, including minors
• Accessing Company assets, secure digital systems, and networks
• Ensuring a safe interactive environment for players and other Rioters

These duties are directly related to essential operations, safety, trust, and compliance obligations within our organization. Please note that job duties may evolve based on business needs and additional responsibilities may be assigned as necessary to maintain operational efficiency and security.