Manager- SRE Enterprise Applications

12 Months ago • All levels • Devops

Job Summary

Job Description

This is a techno-managerial role offering significant visibility and exposure to the enterprise's current and future state. The candidate will work with cutting-edge technology, growing technical and managerial skills. They will create product roadmaps, shape software future, develop strategic plans for enterprise application services, provide 24x7 support, maintain high operational uptime, partner for CI/CD, automate processes, and manage a cross-functional technical team for continual service improvement and resource optimization.
Must have:
  • Develop strategic and tactical plans for enterprise application services.
  • Provide 24x7 support for enterprise business applications.
  • Maintain high operational uptime for revenue-generating applications.
  • Partner with architecture and development for CI/CD recommendations.
  • Collaborate with product management for release and configuration management.
  • Research, develop, and roll out automation opportunities.
  • Provide ongoing support and administration for operations tools.
  • Identify and implement improvements in monitoring methodology.
  • Plan, coordinate, and supervise rollout and production support of business systems.
  • Create reports to track support metrics and ensure SLA/KPI compliance.
  • Coordinate with vendors, clients, and internal teams for support plans.
  • Participate in capacity management processes.
  • Liaise with PMO team for project assessments and application alignment.
  • Perform periodic reviews and provide recommendations for improving business processes.
  • Define and roll out standard operational procedures, run books, and processes.
  • Lead and manage a cross-functional technical team.
  • Recruit, coach, and counsel employees.
  • Communicate job expectations and conduct performance reviews.
  • Ensure resources, capabilities, and capacity to meet business demands.
  • Develop resource plans, FTE allocation, and cost management.

Job Details

What We'll Bring:

This is a techno-managerial role that offers significant visibility and exposure to both the current and future state of the enterprise. The candidate will work with cutting-edge technology, allowing them to grow their technical knowledge and managerial skills simultaneously. They will also be involved in creating product roadmaps and shaping the future of the software they manage.

What You'll Bring:

Enterprise Applications Support

  • Develop strategic and tactical plans for the onboarding, configuration, support, upgrade, and administration of enterprise application services.
  • Provide 24x7 support for enterprise business applications, including incident response, rapid remediation of business-impacting incidents, root cause analysis, and researching solutions to prevent recurrence.
  • Maintain high operational uptime rates for revenue-generating business applications through formalized monitoring, service restoration, and change execution programs.

Software Delivery Management (Release and Configuration)

  • Partner with architecture and development teams to research new tools and technologies, providing recommendations for CI/CD of business software.
  • Collaborate with product management teams for release and configuration management activities, including release scheduling, staging, deployment, and pre- and post-production activities.
  • Review the scope of the build pipeline on an ongoing basis and create staffing plans to meet the release pipeline.

Automation and Tools Administration

  • Research, develop, and roll out automation opportunities to improve IT capabilities and reduce operational costs.
  • Provide ongoing support and administration for operations tools, including deployment, administration, monitoring, and application performance management tools.
  • Identify and implement improvements in monitoring methodology, including tools, monitoring thresholds, and alerting.

Support Management

  • Plan, coordinate, and supervise all activities related to the rollout and production support of business systems and applications.
  • Create reports to track support metrics and ensure compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
  • Coordinate with software/services vendors, clients, and internal support teams to prepare and implement support plans.
  • Participate in capacity management processes to create software and hardware capacity plans. Review the capacity plan periodically to ensure adequate capacity is available to meet business needs.

Impact You'll Make:

Continual Service Improvement

  • Liaise with the PMO team and participate in project assessments to maintain enterprise applications alignment. Provide cost, resource, and time estimates from an application support standpoint.
  • Perform periodic reviews and provide recommendations for improving business processes by leveraging existing IT capabilities and the ITIL framework.
  • Define and roll out standard operational procedures, run books, and processes, ensuring essential procedures are followed.

Resource Management

  • Lead and manage a cross-functional technical team comprising both onshore and offshore personnel.
  • Recruit, coach, and counsel employees.
  • Communicate job expectations and conduct periodic performance reviews.
  • Ensure resources, capabilities, and capacity to meet both existing and new business demands.
  • Develop resource plans, FTE allocation, and cost management.

This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.

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About The Company

TransUnion is a global information and insights company with over 12,000 associates operating in more than 30 countries. We make trust possible by ensuring each person is reliably represented in the marketplace. We do this with a Tru™ picture of each person: an actionable view of consumers, stewarded with care. Through our acquisitions and technology investments we have developed innovative solutions that extend beyond our strong foundation in core credit into areas such as marketing, fraud, risk and advanced analytics. As a result, consumers and businesses can transact with confidence and achieve great things. We call this Information for Good® — and it leads to economic opportunity, great experiences and personal empowerment for millions of people around the world.

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