Manager, Technical Account Management

Grammarly offers a dynamic hybrid model; candidates for this role must be based in Warsaw. You may be expected to travel to meet in person during your team’s scheduled collaboration weeks. Managers will determine in-person time according to business needs. 

This hybrid approach helps foster trust, innovation, and a strong team culture, with the flexibility of working from home, whenever you need focus time.

About Grammarly

Grammarly is the trusted AI assistant for communication and productivity, helping over 40 million people and 50,000 organizations do their best work. Companies like Atlassian, Databricks, and Zoom rely on Grammarly to brainstorm, compose, and enhance communication that moves work forward. Grammarly works where you work, integrating seamlessly with over 500,000 applications and websites. Founded in 2009, Grammarly is No. 7 on the Forbes Cloud 100, one of TIME’s 100 Most Influential Companies, one of Fast Company’s Most Innovative Companies in AI, and one of Inc.’s Best Workplaces.

The Opportunity

To scale our enterprise impact and deepen our customer relationships, we are seeking a Manager to lead a team of Technical Account Managers (TAMs) who serve as strategic and technical partners to our largest customers.

In this leadership role, you will oversee a team that combines technical acumen with a customer-first mindset to ensure successful onboarding, implementation, and ongoing optimization of Coda’s platform. The Technical Account Management team plays a pivotal role in translating complex business needs into scalable Coda solutions while providing proactive guidance and white-glove service to our enterprise clients.

You’ll be responsible for developing team capabilities, setting delivery standards, and collaborating across departments to enhance customer experience, drive adoption, and maximize the value customers get from Coda.

In this role, you will:

• Lead, coach, and mentor a team of Technical Account Managers, ensuring high-quality customer engagements and professional development.
• Set the strategic direction for Technical Account Management, developing scalable processes, best practices, and internal tooling to enhance delivery.
• Serve as an escalation point for complex technical challenges, partnering with customer and internal stakeholders to ensure swift resolution.
• Oversee the end-to-end lifecycle of technical account engagement, from onboarding and implementation to optimization and long-term success.
• Drive customer value by ensuring your team consistently delivers best practices, insights, and strategic guidance that align Coda’s capabilities with customer goals.
• Collaborate cross-functionally with Customer Success, Sales, Product, and Engineering to ensure a seamless customer journey and to relay customer feedback.
• Hire, onboard, and develop top talent, fostering a high-performance, collaborative, and inclusive team culture.
• Continuously refine and improve internal frameworks and knowledge sharing to ensure consistency, scalability, and excellence in service delivery.
• Track and report on key metrics related to customer adoption, satisfaction, technical issue resolution, and team performance.

Qualifications

• 5+ years in customer-facing technical roles such as Technical Account Management, Solutions Engineering, or Technical Consulting.
• At least 2 years of direct team leadership experience.
  Proven success managing technical teams in enterprise SaaS environments, with a strong understanding of onboarding, implementation, and ongoing technical engagement.
• Experience working with low-code/no-code platforms, APIs, workflow automation, and data-driven solution development.
• Demonstrated ability to communicate complex technical concepts to both technical and non-technical audiences.
• A strategic thinker with a track record of driving operational excellence and customer success in complex enterprise environments.
• Skilled in stakeholder management and relationship building across all levels of customer organizations.
• Strong problem-solving skills and a bias for action, with a commitment to continuous learning and process improvement.
• Previous experience with Coda or comparable platforms such as Airtable, Notion, or Zapier is highly desirable.
• Has a demonstrated ability to work independently with minimal guidance, proactively manages tasks and priorities across multiple projects, analyzes and executes work efficiently, collaborates effectively with cross-functional teams, and thrives in fast-paced, results-driven environments.
• Embodies our EAGER values—Ethical, Adaptable, Gritty, Empathetic, and Remarkable.
• Inspired by our MOVE principles—Move fast and learn faster; Obsess about creating customer value; Value impact over activity; Embrace healthy disagreement rooted in trust.

Support for you, professionally and personally

• Professional growth: We believe that autonomy and trust are key to empowering our team members to do their best, most innovative work in a way that aligns with their interests, talents, and well-being.
• A connected team: Grammarly builds a product that helps people connect, and we apply this mindset to our own team. Our remote-first hybrid model enables a highly collaborative culture supported by our EAGER (ethical, adaptable, gritty, empathetic, and remarkable) values. We work to foster belonging among team members in a variety of ways. This includes our team member resource groups, Grammarly Circles, which promote connection among those with shared identities including BIPOC and LGBTQIA+ team members, women, and parents. We also celebrate our colleagues and accomplishments with global, local, and team-specific programs.
• Comprehensive benefits: Grammarly offers all team members competitive pay along with a benefits package encompassing health care and ample and defined time off. We also offer support to set up a home office, wellness, and pet care stipends, learning and development opportunities, and more.

We encourage you to apply

At Grammarly, we value our differences, and we encourage all—especially those whose identities are traditionally underrepresented in tech organizations—to apply. Grammarly is an equal opportunity company. We do not discriminate on the basis of race or ethnic origin, religion or belief, color, gender expression or identity, sexual orientation, sexual identity, national origin, citizenship, age, marital status, veteran status, disability status, criminal prosecution, judgment in a criminal case, or any other characteristic protected by law.

For more details about the personal data Grammarly collects during the recruitment process, for what purposes, and how you can address your rights, please see the Grammarly Data Privacy Notice for Candidates here.