Manager/Senior Manager, Finance Operations Excellence (Bangkok Based)

The Finance Operations Excellence Team at Agoda is a new team focused on transforming finance operations. This role involves partnering with finance and accounting teams to identify and implement process improvements, leading initiatives, fostering a culture of continuous improvement, and championing Lean Six Sigma methodologies. The manager will drive business transformation across R2R, O2C, P2P functions, design new workflows, and establish robust business process management frameworks to enhance efficiency, scalability, and accuracy within Agoda's finance operations.

Must Have

• Lead finance process owners across multiple finance functions (R2R, O2C, P2P) to drive business transformation.
• Identify process improvement opportunities, reduce waste, streamline processes, and apply digital solutions.
• Design and establish methodologies for process assessments and business process and value stream mapping.
• Establish a structured way to drive a continuous improvement culture.
• Develop and deliver business case justification for process improvement initiatives.
• Lead discussions with multiple stakeholders including Finance leaders, process owners, and tech experts.
• Collaborate with Fintech teams on design and implementation of digital solutions.
• Ensure new processes are fully deployed and embedded.
• Design metrics to measure process success and improvement benefits.
• Establish a systematic way to maintain a business process inventory and central repository.
• Coach and mentor team members on finance optimization projects.
• Bachelor’s Degree in Finance, Accounting, or related discipline.
• Minimum 8-10 years’ experience in Finance Process improvement consulting or in-house Finance Operation Excellence.
• Solid understanding of Finance processes (R2R, O2C, P2P).
• Solid experience in Business Process Management.
• Basic understanding of accounting principles and financial statements.
• Lean Six Sigma (minimum Green belt) or any Lean Process certification.
• Minimum 5 years’ experience in people management.
• Strong logical thinking and problem solving skills.
• Excellent communication and stakeholder management skills, strong English.
• Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with attention to detail and accuracy.
• Ability to think out of the box and challenge the status quo.
• Data driven and process oriented.
• Must be a self starter and fast learner who can adapt and work independently in a dynamic and fast paced work environment.

Good to Have

• Experience as a User of R2R, O2C, P2P processes.
• Experience in building process inventory from scratch.
• Experience in Ecommerce industry.

Perks & Benefits

• relocation support provided
• work environment rich in diversity, creativity, and collaboration

About Agoda

Agoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+ nationalities in 27 markets foster a work environment rich in diversity, creativity, and collaboration. We innovate through a culture of experimentation and ownership, enhancing the ability for our customers to experience the world.

Our Purpose - Bridging the World Through Travel

We believe travel allows people to enjoy, learn and experience more of the amazing world we live in. It brings individuals and cultures closer together, fostering empathy, understanding and happiness.

We are a skillful, driven and diverse team from across the globe, united by a passion to make an impact. Harnessing our innovative technologies and strong partnerships, we aim to make travel easy and rewarding for everyone.

Get to know our team

Are you passionate about driving change, optimizing processes, and building something impactful from the ground up? The Finance Operations Excellence Team is a new team in Agoda Finance that plays a pivotal role in transforming our finance operations by:

• Partnering with finance and accounting teams to identify and unlock process improvement opportunities
• Leading and executing process improvement initiatives across the organization
• Fostering a culture of continuous improvement and operational excellence
• Championing Lean Six Sigma and other best-in-class methodologies to solve problems and streamline workflows
• Establishing robust business process management frameworks to ensure sustainable, high-quality outcomes

This is a unique and challenging opportunity to shape the future of finance operations at Agoda. You’ll have the chance to build a high-impact team, build the vision, and make a lasting difference in how we work.

If you’re ready to pioneer change, drive excellence, and leave your mark, join us on this exciting journey!

In this Role, you'll get to:

• Lead finance process owners across multiple finance functions such as R2R, O2C, P2P to drive business transformation and enhance and design new workflows that will improve efficiency, scalability and accuracy;
• Identify process improvement opportunities such as reducing process waste, streamlining processes and applying digital solutions;
• Design and establish methodologies to conduct process assessments and business process and value stream mapping;
• Establish a structured way to drive continue improvement culture within the organization and encourage innovation;
• Develop and deliver business case justification for process improvement initiatives;
• Lead discussions with multiple stakeholders including Finance leaders, Finance process owners, Financial tech/system experts;
• Collaborate with Fintech teams on design and implementation of digital solutions;
• Ensure new processes are fully well deployed and embedded;
• Design metrics to measure the success or efficiency of the process; improvement benefits after changes are implemented;
• Establish a systematic way to maintain a business process inventory and central repository
• Coach and mentor Team members on how to run finance optimization projects and ensure team members are equipped with the necessary skills and knowledge;
• Support ad-hoc request/tasks.

What you'll Need to Succeed:

• Bachelor’s Degree in Finance, Accounting, or related discipline;
• Minimum 8-10 years’ experience in Finance Process improvement consulting or in-house Finance Operation Excellence;
• Solid understanding of Finance processes especially R2R, O2C and P2P. Experience as a User of these processes is a plus.
• Solid experience in Business Process Management.
• Experience in building process inventory from scratch is a plus.
• Basic understanding of accounting principles and financial statements.
• Lean Six Sigma (minimum Green belt) or any Lean Process certification is a must;
• Minimum 5 years’ experience in people management;
• Strong logical thinking and problem solving skills;
• Excellent communication and stakeholder management skills, strong English is a must;
• Strong analytical skills with the ability to collect, organize and analyze significant amounts of information with attention to detail and accuracy;
• Ability to think out of the box and challenge the status quo;
• Data driven and process oriented;
• Must be a self starter and fast learner who can adapt and work independently in a dynamic and fast paced work environment;
• Experience in Ecommerce industry is a plus.

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