Marketplace Operations Manager (Cloud Service Providers)

3 Months ago • All levels • Devops

Job Summary

Job Description

The Marketplace Operations Manager will support the creation and processing of Public Cloud Service Providers’ (CSP) marketplace private offers and co-sell processes. This role involves creating private offers, managing sales processing, acting as an escalation point, identifying root causes, providing training, managing sales opportunities in CSP partner portals, facilitating introductory calls, and developing reports. The role requires attention to detail, multi-tasking, and the ability to meet tight deadlines. It requires consistent interaction with sales, channels, finance, deals desk, and order processing teams across the EMEA region, as well as with the Global HQ team.
Must have:
  • Attention to detail and excellent problem-solving skills
  • Effective verbal/written communication and data presentation skills
  • Highly organized with excellent multi-tasking skills
  • Ability to handle stressful situations and respond to deadlines
  • Proficiency in Microsoft Excel is required
Good to have:
  • Business analysis and functional experience
  • Experience with sales tools like Salesforce.com

Job Details

Company Description

This role can be based in the UK, the Netherlands, France or Germany

Our Mission

At Palo Alto Networks® everything starts and ends with our mission:

Being the cybersecurity partner of choice, protecting our digital way of life.
Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for innovators who are as committed to shaping the future of cybersecurity as we are.

Who We Are

We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included.

As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few!

Job Description

Your Career

Palo Alto Networks is in need of a motivated & process-oriented Marketplace Operations Manager to support the creation and processing of Public Cloud Service Providers’ (CSP) marketplace private offers, as well as facilitating smooth co-sell processes with the CSPs. We are looking for a motivated self starter who learns fast, and is passionate about supporting the growth of new businesses.

The CSP Marketplace Operations Manager will be reporting to the EMEAL Partner Acceleration Director and work closely with the EMEAL CSP Alliance Manager. The Marketplace Operations Manager will also maintain close relationships with the global CSP, sales operations & order management teams. 

This role will be EMEA focused and requires attention to detail and ability to multi task and respond to tight deadlines. It is expected that the role will have consistent interaction with sales, channels, finance, deals desk, order processing across the region, as well as with the Global HQ team.

Your Responsibilities

  • Work with sales to create private offers for customers in CSP marketplace 
  • Manage sales processing and work with order support teams to ensure fulfillment of transactions
  • Occasionally act as escalation point for private offer requests and issues
  • Work with relevant teams to identify root causes and communicate appropriately to internal stakeholders
  • Provide subject matter expertise and training to internal team members and partners
  • Create and manage sales opportunities in CSP partner portals
  • Facilitate introductory calls between sales on shared opportunities, account mapping and other sales engagements.
  • Develop reports, dashboards, metrics to measure and understand effectiveness of sales & marketing campaigns, and enablement activities
  • Provide and understand program and insights reporting as required to the sales and finance teams
  • Support projects and initiatives aligned with functional and company objectives
     

 

Qualifications

Requirements:

  • Attention to detail and excellent problem solving skills, with a demonstrated ability to self-motivate and follow-through on tasks
  • Effective verbal/written communication and data presentation skills, including an ability to effectively communicate with both business and technical teams
  • Highly organized, excellent multi-tasking skills, and efficient in ambiguous situations
  • Business analysis and functional experience with quantitative, analytical and organizational skills preferred
  • Be able to handle stressful situations and respond to tight deadlines
  • Demonstrated ability to work in a virtual and matrix environment with an international team
  • Proficiency in Microsoft Excel is required; other sales tools like Salesforce.com is preferred.
     

 

Additional Information

Our Commitment

We’re trailblazers that dream big, take risks, and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

Our Commitment

We’re problem solvers that take risks and challenge cybersecurity’s status quo. It’s simple: we can’t accomplish our mission without diverse teams innovating, together.

We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at  accommodations@paloaltonetworks.com.

Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics.

All your information will be kept confidential according to EEO guidelines.

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About The Company

Our enterprise security platform detects and prevents known and unknown threats while safely enabling an increasingly complex and rapidly growing number of applications. Come be part of the team that redefined the firewall industry and is now the fastest-growing security company in history. Palo Alto Networks, the global cybersecurity leader, is shaping the cloud-centric future with technology that is transforming the way people and organizations operate. Our mission is to be the cybersecurity partner of choice, protecting our digital way of life. We help address the world's greatest security challenges with continuous innovation that seizes the latest breakthroughs in artificial intelligence, analytics, automation, and orchestration. By delivering an integrated platform and empowering a growing ecosystem of partners, we are at the forefront of protecting tens of thousands of organizations across clouds, networks, and mobile devices. Our vision is a world where each day is safer and more secure than the one before.

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