Member Experience Specialist

1 Month ago • 2 Years +

Job Summary

Job Description

Carda Health is seeking a Member Experience Specialist to support daily clinic operations. The role requires excellent communication, attention to detail, and multitasking skills for a remote work environment. Responsibilities include providing administrative support to member experience and clinical teams, managing patient communications, and ensuring efficient workflow. Key duties involve patient coordination for virtual appointments, administrative tasks like call and email management, data entry, providing customer service via phone, email, and chat, maintaining medical records in compliance with HIPAA, collaborating with providers and technical support, and assisting with basic technical troubleshooting for telehealth platforms.
Must have:
  • Minimum 2 years of administrative experience
  • Proficiency in Google Office Suite
  • Excellent verbal and written communication
  • Strong organizational and multitasking abilities
  • Demonstrated customer service experience
  • Understanding of HIPAA and patient privacy
  • Ability to work independently in a remote setting
Good to have:
  • Associate's or Bachelor's degree
  • Experience in a healthcare setting
  • Proficiency in telehealth platforms
  • Proficiency in EHR systems
  • Patient-centered approach

Job Details

About Carda

Rehab is a pain. So much so that only 10% of qualifying Cardiac and Pulmonary patients attend. At Carda Health, we’ve reimagined rehab. Our program allows patients to complete inspiring, convenient, life-saving therapy remotely.

Who are we?

We are a team of clinicians, data scientists, mathematicians and repeat entrepreneurs. And a few recovering financiers. Our belief is that technology and data, when applied to the right problem, transforms people’s lives and changes even the most entrenched industries. Carda was founded by Harry and Andrew, two friends from Wharton who share a family history of heart disease and experience with poor access to care. We now work with some of America’s largest and top-ranked hospitals and most innovative insurers. We are fortunate to be backed by some of the best investors in the business who have also backed the likes of Livongo, Hinge, Calm, MDLive, and others.


Who are you?

You're energized by the dynamic environment of a rapidly growing startup. Detail-oriented yet capable of aligning tasks with broader company objectives, you're dedicated to enhancing operational efficiency and expanding access to transformative therapies. Your hallmark trait is ownership, driving you to rectify inefficiencies and drive results. Adept at collaboration and communication, you excel in both team management and cross-functional initiatives, achieving outcomes swiftly and effectively.

Position Overview:

The Administrative Assistant will play a critical role in the daily operations of our clinic. This position requires excellent communication skills, strong attention to detail, and the ability to manage multiple tasks simultaneously in a remote work environment. The successful candidate will be responsible for providing administrative support to our member experience & clinical teams, managing patient communications, and ensuring efficient workflow within the clinic.

In a little more detail:

  • Patient Coordination: Schedule and confirm virtual appointments, manage patient records, and coordinate follow-up communications.
  • Administrative Support: Assist with daily administrative tasks including call & email management and data entry.
  • Customer Service: Provide excellent customer service to patients via phone, email, and chat, addressing inquiries and resolving issues promptly
  • Medical Records Management: Maintain and update patient records in compliance with HIPAA regulations, ensuring confidentiality and accuracy.
  • Team Collaboration: Coordinate with our providers, technical support, and other team members to ensure seamless patient care.
  • Technical Support: Assist patients and staff with basic troubleshooting of telehealth platforms and other software.

What we look for:

  • Education: High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
  • Experience: Minimum of 2 years of administrative experience, preferably in a healthcare setting.
  • Technical Skills: Proficiency in Google Office Suite, telehealth platforms, and electronic health record (EHR) systems.
  • Communication: Excellent verbal and written communication skills.
  • Organization: Strong organizational and multitasking abilities, with keen attention to detail.
  • Customer Service: Demonstrated customer service experience with a patient-centered approach.
  • Confidentiality: Understanding of HIPAA and patient privacy regulations.
  • Adaptability: Ability to work independently in a remote setting and adapt to changing priorities.

Similar Jobs

Riot Games - Senior Data Scientist

Riot Games

Singapore (On-Site)
3 Months ago
Google - CPU Logic Design Engineer

Google

Haifa, Haifa District, Israel (On-Site)
3 Months ago
Forescout Technologies  Inc  - Systems Engineer

Forescout Technologies Inc

Hong Kong (On-Site)
1 Month ago
CD PROJEKT RED - Lead Engine Programmer

CD PROJEKT RED

Boston, Massachusetts, United States (Hybrid)
1 Month ago
Respawn Entertainment - Animation Director (Apex Legends)

Respawn Entertainment

Los Angeles, California, United States (On-Site)
6 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

PwC - Senior Associate - External Audit

PwC

Makati City, Metro Manila, Philippines (On-Site)
10 Months ago
OKX - Senior Financial Analyst

OKX

San Jose, California, United States (On-Site)
3 Months ago
Quickspin - Sales Director

Quickspin

Malta (Hybrid)
8 Months ago
LegalZoom - Staff Product Manager, Intellectual Property

LegalZoom

Los Angeles, California, United States (Remote)
1 Month ago
pentair - 2nd Shift - Assembly Operator

pentair

Delavan, Wisconsin, United States (On-Site)
3 Weeks ago
TransUnion - Senior Advisor, Product Excellence

TransUnion

Chicago, Illinois, United States (Hybrid)
3 Months ago
Epic Games - Technical Animation Artist

Epic Games

Cary, North Carolina, United States (On-Site)
3 Months ago
Kyruus Health - Director, Product Management, Analytics

Kyruus Health

United States (Remote)
3 Months ago
Roof Stacks - Head of Backend Development

Roof Stacks

İstanbul, Türkiye (Hybrid)
3 Months ago
Morning Star - Associate, Customer Support Enablement & Learning Program

Morning Star

Mumbai, Maharashtra, India (Hybrid)
1 Month ago

Get notifed when new similar jobs are uploaded

Jobs in Philippines

Western Digital - Financial Accountant, Global Finance Operations

Western Digital

Biñan, Calabarzon, Philippines (On-Site)
2 Weeks ago
Trend Micro - Fullstack Development Engineer

Trend Micro

Manila, Metro Manila, Philippines (On-Site)
16 Years ago
PwC - External Audit - Senior Associate

PwC

Makati City, Metro Manila, Philippines (On-Site)
10 Months ago
NinjaVan - Deputy Head of Warehouse Fulfillment (Operations)

NinjaVan

Makati City, Metro Manila, Philippines (Hybrid)
7 Months ago
NinjaVan - Creative Marketing Specialist (Graphic Artist)

NinjaVan

Makati City, Metro Manila, Philippines (Hybrid)
10 Months ago
bytedance - Account Management, FMCG, Food & Beverages (Philippines E-Commerce)

bytedance

Taguig, Metro Manila, Philippines (On-Site)
2 Months ago
WebFX - Digital Marketing Lead (SEO/PPC) (Remote - Philippines)

WebFX

Philippines (Remote)
9 Months ago
caliogo - Celigo

caliogo

Philippines (On-Site)
3 Weeks ago
Power Integrations - Senior Global Recruiter

Power Integrations

Pasig, Metro Manila, Philippines (On-Site)
2 Months ago
ISS Stoxx - Executive Compensation Analyst (Equity Plan Review & Analysis)

ISS Stoxx

Makati City, Metro Manila, Philippines (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!